- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
Jaya Shankar M
Takoma Park,MD
Summary
Accomplished Shift Manager at Popeyes Chicken with expertise in cash handling and decision-making. Enhanced customer satisfaction by resolving complaints swiftly and fostering a positive work environment. Proven track record in improving operational accuracy and efficiency, leveraging strong customer service focus and employee training skills to drive success.
Overview
21
21
years of professional experience
Work History
Shift Manager
Popeyes Chicken
08.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Administrative Assistant
Seventh Day Adventist Institutions
02.2004 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Interests
Timeline
Shift Manager - Popeyes Chicken
08.2024 - 06.2025
Administrative Assistant - Seventh Day Adventist Institutions
02.2004 - 04.2024
Lowry Memorial Collage - High School Diploma,
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