Jayce Smith
Omaha,NE
Summary
" Dedicated individual with a strong background in customer service, adept at cultivating meaningful connections and fostering lifelong relationships. Committed to leveraging these skills to drive business growth and deliver exceptional talent solutions for clients and candidates alike."
Overview
7
7
years of professional experience
Work History
Bartender
Omaha Tap House
05.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Full Desk Recruiter
Visionary Search Partners
01.2021 - 08.2023
- Identified, sourced, and engaged potential candidates for diverse banking positions
- Collaborated closely with hiring managers and stakeholders across Commercial Banking, Corporate Banking, Energy Banking, and other sectors
- Oversaw the full recruitment lifecycle, from job requisition to candidate placement.
Cellular Sales Associate
Sprint/T-Mobile
11.2019 - 01.2021
- Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products
Insurance Sales Representative
Markel Insurance Agency
07.2019 - 10.2020
- Increased policy sales by developing and maintaining strong relationships with clients
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills
Technical Support Representative
Century Link
07.2018 - 08.2019
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge
Student Loan Specialist
Nelnet
05.2017 - 07.2018
- Managed a portfolio of borrower accounts, ensuring accuracy and up-to-date information
- Provided exceptional customer service, addressing borrower inquiries and concerns promptly and professionally
- Negotiated payment arrangements with borrowers experiencing financial hardship, reducing default rates
Skills
- Attention to Detail
- AI Software Proficiency
- Excellent Communication
- Ability To Multitask
- Team Leadership
- Creativity
Timeline
Bartender
Omaha Tap House
05.2023 - Current
Full Desk Recruiter
Visionary Search Partners
01.2021 - 08.2023
Cellular Sales Associate
Sprint/T-Mobile
11.2019 - 01.2021
Insurance Sales Representative
Markel Insurance Agency
07.2019 - 10.2020
Technical Support Representative
Century Link
07.2018 - 08.2019
Student Loan Specialist
Nelnet
05.2017 - 07.2018