Jaycee Billings
Bellevue,Nebraska
Summary
Driven and ambitious character with years of experience working in hospitality and member services. Highlighted and recommended by upper management and staff for strong work ethic, ability to learn, and leadership. Navigates professional relationships and has shown expertise in quick decision making and problem solving. Goes above and beyond for each team member, guest, coworker, or individual and leaves many satisfied. Is passionate with working for youth, especially under-privileged youth in the community. Has spent many volunteer hours working with Football for The World, Open Door Mission, Bethlehem House, Project Harmony, and most recently the United Way of the Midlands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Hampton Inn By Hilton
04.2022 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Conducted regular inspections of hotel facilities to identify areas in need of maintenance or improvement.
- Promoted culture of teamwork by working effectively with colleagues and supporting their efforts to progress towards common goals.
- Maintained clean, safe, and welcoming environment to create positive first impression for hotel visitors.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Brought up the Guest Satisfaction rate by over 20%
Youth Soccer Coach
Papillion Soccer Club
08.2020 - 12.2022
- Provided constructive feedback to players on their performance, focusing on areas for improvement while also acknowledging strengths and progress made.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Maintained player safety through careful practice and game supervision.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Member Services Representative
Planet Fitness
01.2021 - 04.2022
- Trained new hires on company policies, software systems, and best practices for front desk operations.
- Performed various administrative tasks
- Developed and maintained courteous and effective working relationships with staff and members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Arts - Psychology
Bellevue University
Bellevue, NE05.2024
High School Diploma -
Daniel J. Gross Catholic High School
Bellevue05.2020
Skills
- Compassionate and Professional Communication
- De-Escalation Techniques
- Positive Reinforcement
- Quick Decision Making and Problem Solving Techniques
- Quality Experience Working With Youth/Adolescents
- Ability to Work Independently and Establish Professional & Meaningful Relationships with Others
- Strong Work Ethic
Affiliations
- Bellevue University Women's Soccer
Certification
- CPR Certified. Certificate ID is 018NJ66 and it is valid until 5/25/25.
VOLUNTEER
Volunteer Hours at Project Harmony, Bethlehem House, Open Door Mission, & United Way of the Midlands.
Additional Information
Dr. Roxanne Sullivan: roxie@bellevue.edu
Dr. Jerome Lewis: jerlewis@bellevue.edu
Timeline
Front Desk Representative
Hampton Inn By Hilton
04.2022 - Current
Member Services Representative
Planet Fitness
01.2021 - 04.2022
Youth Soccer Coach
Papillion Soccer Club
08.2020 - 12.2022
Bachelor of Arts - Psychology
Bellevue University
High School Diploma -
Daniel J. Gross Catholic High School
- CPR Certified. Certificate ID is 018NJ66 and it is valid until 5/25/25.
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