Jaycee Campbell
Upper Marlboro,MD
Summary
Dynamic professional with a strong background in customer service, notably at Hawkins Electric Company. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and team collaboration, consistently delivering results in high-pressure environments while maintaining integrity and reliability.
Overview
21
21
years of professional experience
Work History
Cashier/Slot Tech
Eagle Amusements
Chesapeake Beach, MD
07.2013 - Current
- Executed customer transaction processing with precision and efficiency utilizing point-of-sale systems.
- Oversaw cleanliness and organization of gameroom area to elevate customer satisfaction.
- Resolved slot machine malfunctions efficiently and effectively.
- Facilitated collaboration among team members to optimize operations during peak hours.
Cashier/Slot Tech
Chesapeake Amusements
10.2008 - 07.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in stocking merchandise, ensuring product availability for customers.
Technical Recruiter
CERI-US
Laurel, MD
09.2006 - 09.2007
- Collaborated with hiring managers to identify recruitment needs and create effective job descriptions.
- Utilized applicant tracking systems to streamline candidate sourcing and tracking processes.
- Conducted initial screenings and interviews to assess candidate qualifications and fit for technical roles.
- Maintained up-to-date knowledge of industry trends to enhance talent acquisition strategies.
Customer Service Representative
Hawkins Electric Company
Beltsville, MD
01.2005 - 09.2006
- Assisted customers with inquiries and resolved issues promptly
- Utilized customer relationship management software to track interactions
- Provided product information and recommendations to enhance customer experience
- Handled returns and exchanges, ensuring compliance with company policies
- Collaborated with team members to improve service delivery processes
- Maintained knowledge of products and services to answer customer questions efficiently
- Documented customer feedback for continuous improvement initiatives
- Supported training of new staff on customer service protocols
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Graphic And Digital Design
Huntingtown High School
Huntingtown, MDSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Team collaboration
Reliability and punctuality
Written and verbal communication
Timeline
Cashier/Slot Tech
Eagle Amusements
07.2013 - Current
Cashier/Slot Tech
Chesapeake Amusements
10.2008 - 07.2013
Technical Recruiter
CERI-US
09.2006 - 09.2007
Customer Service Representative
Hawkins Electric Company
01.2005 - 09.2006
High School Diploma - Graphic And Digital Design
Huntingtown High School