Lisa Hope Morgan

Maintained, cleaned, and serviced gaming machines on slot floor.

Maintained, cleaned, and serviced money counters in booths and casino cage.

Cleaned and organized slot tech shop as needed.

• Maintained updated and detailed records of calls in physical and electronic database.
• Directed dispatching, routing, and tracking of multiple fleet vehicles.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Handled cash with high accuracy and took care to check bills for fraud.
• Welcomed customers and helped determine their needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Worked with floor team and managers to meet wide range of customer needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.