Summary
Overview
Work History
Education
Skills
Timeline
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Jaycee Hanshew

Sallisaw,OK

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

CNA

Vian Nursing & Rehab
Vian, OK
12.2023 - Current
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Provided emotional support to family members during difficult times.
  • Used mobility devices to transport patients.

Call Operator

Call Center Solutions
Sallisaw, OK
02.2023 - 11.2023
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Followed up with open calls to offer further assistance and close out issues.
  • Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Performed outbound calling campaigns for marketing purposes as assigned by supervisor.
  • Initiated follow-up calls to ensure that customers were satisfied with their experience.

Education

High School Diploma -

Gans Public School
Gans, OK
05-2021

Skills

  • Patient care
  • Meal planning
  • Mobility assistance
  • Health monitoring
  • Call management
  • Customer service
  • Time management
  • Communication skills
  • Team collaboration
  • Active listening
  • Flexibility and adaptability

Timeline

CNA

Vian Nursing & Rehab
12.2023 - Current

Call Operator

Call Center Solutions
02.2023 - 11.2023

High School Diploma -

Gans Public School

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Jaycee Hanshew