Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jaycee Harris
Woodbridge,VA
Work Preference
Summary
Dental administrator with over five years of experience in optimizing office management and HR support. Proficient in patient and employee relations, insurance verification, and treatment coordination. Adept at driving operational efficiency while safeguarding confidentiality and nurturing a positive workplace culture. Expertise in streamlining administrative processes to align with organizational objectives and enhance productivity. Committed to advancing strategic practices that support overarching organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dental Insurance Verification & Treatment Coordinator
Woodbrige Dentistry
Alexandria, VA
04.2022 - Current
- Communicate with patients via phone, online scheduling, text, and email to ensure smooth appointment coordination and timely follow-up.
- Verify patient insurance coverage with insurance companies prior to scheduling procedures or appointments to ensure proper coverage.
- Present and explain treatment plans, financial estimates, and coordinate follow-up care to patients, ensuring clear communication and understanding.
- Prepare, review, and transmit claims using billing software, including electronic and paper claim processing, while managing pre-authorizations and payment discrepancies.
- Maintain accurate patient records in compliance with HIPAA regulations and generate reports on insurance verification activities for management review.
Onboarding/HR Benefit Support Admin
Implants & Facial Aesthetics & Prosthodontics
District of Columbia
08.2019 - 01.2022
- Conduct onboarding training for new hires, ensuring smooth integration into company culture and understanding of policies, procedures, and practices.
- Advise and train new employees on essential skills and knowledge required for success while providing detailed information on benefits, COBRA, retirement plans, payroll, and status changes.
- Utilize Oracle to manage employee data, process payroll, and track status changes while ensuring accuracy and compliance.
Dental Office Assisting Manager
United Dental Group
District of Columbia
01.2017 - 01.2019
- Experienced with dental practice management software (e.g., Denticon, Dentrix, Eagle Soft) and proficient in MS Excel and Word.
- Knowledgeable in dental billing, insurance claims, Care Credit, payment collection, and compliance with OSHA and HIPAA regulations.
- Managed inventory, office ordering, and monitored daily schedules and production for doctors and hygienists.
- Collaborated remotely using digital tools (e.g., Zoom, Google Meet, Notion) and managed payroll through platforms like ADP and Paychex.
Education
Registered Dental Administrator Certificate -
Germanna Community College,
Fredericksburg, V01-2016
Health Administration Associate -
Central Texas University
Killeen, TX01-2015
Dental Assisting Program Certificate -
Germanna Community College
Fredericksburg, VASkills
- Insurance verification
- Treatment planning
- Claims processing
- Data entry
- Regulatory compliance
- Customer service
- Business awareness and customer orientation
- Planning and organizing
- Flexibility and adaptability
- Patient On-Boarding
- Interview/Train New Hires
- Administrative support
- Financial management
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Certification
HR management Certified .
1/2022
SHRM-CP Certification pending (expected Oct. 25)
Insurance Specialist License Pending (Expected May 25)
Languages
English
Proficient (C2)
C2
English
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Insurance Verification & Treatment Coordinator
Woodbrige Dentistry
04.2022 - Current
Onboarding/HR Benefit Support Admin
Implants & Facial Aesthetics & Prosthodontics
08.2019 - 01.2022
Dental Office Assisting Manager
United Dental Group
01.2017 - 01.2019
Dental Assisting Program Certificate -
Germanna Community College
Health Administration Associate -
Central Texas University
Registered Dental Administrator Certificate -
Germanna Community College,
References
References available upon request.
Education
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