Kimberly McCollum
Santa Rosa,CA
Summary
Dynamic Dental Treatment Coordinator with a proven track record. Expert in insurance verification and treatment planning, blending exceptional office administration skills with compassionate patient care. Skilled in fostering professional relationships and adept at financial arrangements, embodying HIPAA compliance with every interaction.
Overview
14
14
years of professional experience
Work History
Dental Treatment Coordinator/Insurance Coordinator
Payne Orthodontics
01.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Verified insurance and communicated coverage to staff and patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Dental Receptionist/Billing Specialist
Petersen Dental Care
10.2020 - 06.2022
- Answered multi-line phone system
- Scheduled patient appointments using Softdent
- Contacted insurance companies to verify patient eligibility and coverage
- Submitted patient billing using current ADA codes
- Entered insurance and patient payments
- Balanced nightly ledger and deposit slip
Lead Registered Dental Assistant
Fraser Orthodontics
08.2010 - 06.2019
- Fit patients with various orthodontic devices, including appliances, braces, and retainers, and evaluated progress at every checkup
- Took panoramic and cephalometric x-rays and intraoral scans using iTero scanner
- Tracked, ordered, and maintained constant inventory of supplies and dental appliances
- Spoke with patients and guardians to go over processes, expectations, and length of orthodontic treatment
Education
Associate of Arts - General Studies
Santa Rosa Junior College
Santa Rosa, CADental Assisting Certificate -
Santa Rosa Junior College
Santa Rosa, CASkills
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Treatment Planning
- Financial arrangements
Timeline
Dental Treatment Coordinator/Insurance Coordinator
Payne Orthodontics
01.2023 - Current
Dental Receptionist/Billing Specialist
Petersen Dental Care
10.2020 - 06.2022
Lead Registered Dental Assistant
Fraser Orthodontics
08.2010 - 06.2019
Associate of Arts - General Studies
Santa Rosa Junior College
Dental Assisting Certificate -
Santa Rosa Junior College
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