Jaycee Mcmullen
Moultrie,GA
Summary
Diligent Office Worker with multifaceted administrative abilities and proficiency in Software. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence and data entry.
Overview
5
5
years of professional experience
Work History
Collections Agent
David’s Auto Sales
Moultrie, GA
08.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
Server
Doughboys Downtown
Moultrie, GA
02.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
The UPS Store Inc.
Moultrie, GA
02.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Market BBQ
Moultrie, GA
07.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Lowes Home Improvment
Moultrie, GA
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Colquitt County High School
Norman Park, GA05.2020
Skills
- Payment arrangement
- Collections processing
- Account management
- Delinquent account management
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- File organization
- Verbal communication
- Mail handling
- Documentation and reporting
- Payment processing
- Dependable and responsible
- Flexible and adaptable
- Computer skills
Timeline
Collections Agent
David’s Auto Sales
08.2024 - Current
Server
Doughboys Downtown
02.2024 - 08.2024
Sales Associate
The UPS Store Inc.
02.2022 - 09.2022
Server
Market BBQ
07.2021 - 01.2022
Cashier
Lowes Home Improvment
08.2020 - 08.2021
High School Diploma -
Colquitt County High School