Jermane Cook
Wichita Falls
Summary
Dynamic professional with a proven track record at FedEx Freight, excelling in customer service and problem-solving. Adept at multitasking and fostering teamwork, I implemented process improvements that enhanced operational efficiency. My strong organizational skills and friendly demeanor ensure exceptional service and satisfaction in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Service Center Support
FedEx Freight
Wichita Falls, TX
11.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assists Customers with billing, appointment, and invoice related issues.
- Trained to perform OSD duties such as Shortages, Overages, Damages, and Chemical management duties.
Administrative Clerk
FedEx Home Delivery
Wichita Falls, TX
05.2007 - 11.2013
- Processed incoming and outgoing correspondence, maintaining organized records for quick access.
- Managed daily office operations to ensure seamless workflow and communication.
- Assisted in preparing reports, ensuring data accuracy and timeliness.
- Input data and processed system change to generate accurate reports.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Shift Supervisor
AAFES Exchange
Sheppard AFB, TX
04.2001 - 09.2009
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored staff to enhance team performance and improve service quality.
- Implemented process improvements that streamlined inventory management and reduced stock discrepancies.
- Coordinated shifts effectively to maintain optimal staffing levels during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Associate of Science - Computer And Information Sciences
American Commerical College of Business
Wichita Falls, TX04-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Computer skills
- Organizational skills
- Active listening
- Flexible and adaptable
Timeline
Service Center Support
FedEx Freight
11.2014 - Current
Administrative Clerk
FedEx Home Delivery
05.2007 - 11.2013
Shift Supervisor
AAFES Exchange
04.2001 - 09.2009
Associate of Science - Computer And Information Sciences
American Commerical College of Business