Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jayci Fleetwood

Bedford,IN

Summary

I'm eager to learn, and an empathetic individual prioritizing success with a strong background in customer service and automotive repair. Proven ability to deliver exceptional service while multitasking in high-pressure environments. Skilled in automotive finishing, patient observation, and conflict de-escalation, ensuring client satisfaction and high-quality outcomes. I'm a strong team player, who contributes to a positive and productive workplace culture.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Wendy's Crew Member

Wendy's
07.2021 - Current
  • Provide fast, friendly, and accurate customer service in a high-volume, fast-paced environment.
  • Take customer orders and operate the POS system efficiently, handling cash and card transactions with accuracy.
  • Prepare a variety of food items according to company standards, ensuring freshness, quality, and presentation.
  • Maintain cleanliness and organization in the kitchen, food prep areas, dining room, and restrooms to meet health and safety standards.
  • Work collaboratively with team members to ensure smooth and efficient store operations during peak hours.

Auto Body Repair Technician

Kenny's Bodyshop
02.2021 - Current
  • Perform collision repairs, dent removal, and panel replacements on a variety of vehicle makes and models.
  • Prepare vehicle surfaces through dry and wet sanding, masking, and cleaning to ensure proper paint adhesion and smooth finishes.
  • Mix automotive paint using manufacturer color codes to achieve precise color matching and consistency.
  • Maintain a clean and organized work environment to minimize contamination and ensure high-quality, high-gloss paint finishes.
  • Actively learning advanced repair and refinishing techniques under the guidance of senior technicians.

Behavioral Health Technician

Haven Health Managment
05.2025 - 07.2025
  • Provided direct care and support to individuals with behavioral health and substance use disorders, ensuring client safety, emotional well-being, and adherence to treatment plans.
  • Responded to crises using de-escalation techniques and helped maintain a calm, therapeutic environment.
  • Accurately documented client behaviors, interventions, and progress in daily reports and clinical records.
  • Assisted in coordinating care by scheduling and supporting appointments with psychiatrists, therapists, and other healthcare providers.

Starbucks Barista

Starbucks
11.2024 - 05.2025
  • Deliver fast, friendly, and personalized customer service in a high-volume, fast-paced environment with a strong focus on customer connection and satisfaction.
  • Lead and support morning peak operations, consistently managing high customer traffic while maintaining quality and efficiency.
  • Prepare and customize food and beverages to meet customer preferences and Starbucks quality standards.
  • Operate POS system accurately, handling cash and electronic transactions while maintaining a clean and organized register area.
  • Greet every customer with a positive attitude, creating a welcoming environment and resolving issues to ensure a positive guest experience.

Education

High School Diploma -

Bedford North Lawrence High School
Bedford, IN
05-2023

Skills

  • Customer service
  • Detail-oriented
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Sanding techniques
  • Panel replacement
  • Automotive painting
  • Conflict de-escalation
  • Documentation skills
  • Active listening
  • Patient observation

Certification

CPR

Timeline

Behavioral Health Technician

Haven Health Managment
05.2025 - 07.2025

Starbucks Barista

Starbucks
11.2024 - 05.2025

Wendy's Crew Member

Wendy's
07.2021 - Current

Auto Body Repair Technician

Kenny's Bodyshop
02.2021 - Current

High School Diploma -

Bedford North Lawrence High School

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