Jaycie Alvarez
Bank of America
Austin,TX
1
Language
11
years of professional experience
Motivated and adaptable professional with hands on experience in customer due diligence, new hire onboarding, and team facilitation. A fast paced learner skilled in seamless onboarding experiences, hosting engaging meetings, and leading team training sessions. Known for mastering new compliance frameworks, processes, and systems quickly, with a drive to take on expanding responsibilities to support operational success.
Work History
KYC Operations Associate Analyst-Consumer
1 Year- Resolved customer inquiries to enhance satisfaction and ensure compliance with KYC standards.
- Collaborated with team members to successfully meet project objectives and deadlines, contributing to overall team success.
- Conducted customer due diligence to verify client identities and assess risks.
- Reviewed and analyzed KYC documentation to ensure adherence to regulatory requirements, minimizing compliance risks.
Relationship Banker
2 Years 5 Months- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Debit Card Fraud Specialist
2 Years 7 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
Service Lead
5 Years 7 Months- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Led cross departmental projects aimed at optimizing workflow and enhancing operational effectiveness.
Education
Skills
Fraud detection
Customer due diligence
Risk assessment
KYC review
Effective communication
Team collaboration
Regulatory compliance
Escalation management
Languages
Spanish
Timeline
KYC Operations Associate Analyst-Consumer
Wise
08.2025 - CurrentRead More
Relationship Banker
Bank of America
03.2024 - CurrentRead More
Debit Card Fraud Specialist
JPMorgan Chase
08.2021 - 03.2024Read More
Service Lead
HEB Grocery Store
01.2016 - 08.2021Read More
Karen Wagner Highscool
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