Jaycob Delong
Springport,MI
Summary
At Duck Lake Country Club, I spearheaded initiatives that significantly enhanced customer satisfaction and pro shop sales driving tangible improvements in service and sales performance.
Overview
3
3
years of professional experience
Work History
Pro Shop Supervisor
Duck Lake Country Club
03.2021 - 08.2024
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store sales by implementing effective merchandising strategies and product displays.
- Managed inventory levels to ensure optimal availability of products for customers.
- Handled escalated customer issues professionally, finding solutions that satisfied both parties while maintaining company policies.
- Maintained visual appeal of the pro shop with consistent organization and attractive displays.
- Trained new staff members on product knowledge, sales techniques, and customer service best practices.
Education
Western Michigan University
Kalamazoo, MI 08.2023 - 3 2027
Skills
- Strong Work Ethic
- Active Listening
- AutoCAD
- Team Leadership
- Critical Thinking
- Excellent problem-solving skills
Timeline
Western Michigan University
08.2023 - 3 2027
Pro Shop Supervisor
Duck Lake Country Club
03.2021 - 08.2024