Jaycob Salazar
Eagle Pass,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong wok ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Line Cook
Chicken Salad Chick
San Antonio, TX
01.2023 - 04.2023
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Followed proper food handling methods and maintained correct temperature of food products.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces and salads.
- Adhered to portion controls and presentation specifications.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Cashier
Dollar Tree
San Antonio, TX
08.2022 - 12.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
Custodial Worker
4M Building Supplies
San Antonio, TX
05.2022 - 07.2022
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Notified building managers about needed repairs to maintain public safety.
- Reduced cleaning time significantly while maintaining company quality standards.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Discarded cardboard boxes and trash in compactors and balers.
- Maintained accountability for building keys, master keys and access cards.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Moved equipment and furniture to thoroughly clean space.
- Checked and stocked inventory throughout facility to meet expected demands.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Stripped, sealed and polished floors.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Monitored building security and safety by locking doors or avoiding hazards.
- Notified managers of repair needs or additions to building operating systems.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Moved furniture, equipment or supplies manually or with hand trucks.
Security Professional
Allied Universal Security Services
San Antonio, TX
01.2022 - 04.2022
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Trained new security officers on safety protocols and company standards.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Demonstrated public safety dedication by patrolling community events.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Developed and implemented training methods to promote improved officer performance.
- Monitored [Number] square foot property for security issues.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Improved employee security adherence through detailed presentations for up to [Number] attendees.
- Ran routine security checks, suggesting improvements as necessary.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Communicated security policies to staff members and performed security training.
- Performed audits and inspections of facility to locate potential threats.
- Developed crisis response and evacuation strategies for use during emergencies.
- Assisted law enforcement with facility investigations and critical event responses.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Supervised network activity and security camera footage to locate potential threats.
- Performed security clearance processing for company employees.
- Maintained updated knowledge of law enforcement tactics, policies and procedures.
- Gathered data from daily logs and incident reports to locate security weaknesses.
- Monitored internal and external company communication and reported abnormalities.
- Managed owner assets to mitigate risk regarding residential properties.
- Designed and utilized data recovery and asset protection plans.
- Ran background checks on newly hired employees and job candidates.
- Implemented security software, programs and firewalls to minimize cybersecurity threats.
Security Officer
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
02.2013 - 12.2017
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Customer Service Representative
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
02.2013 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
Floor Attendant
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
02.2013 - 12.2017
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
- Promoted players' club by walking casino floor and signing up new guests.
- Advised guests and employees on current and upcoming events, festivals, concerts and special guest appearances to facilitate interest.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Settled disputes or helped solve other customer concerns.
- Announced or described attractions to patrons, enticing customers to games and other entertainment.
- Communicated directions to patrons for points in or outside of facility.
- Answered questions about game rules and establishment policies.
- Tended to patrons with special needs by offering additional assistance.
- Searched for lost articles or for parents of lost children.
- Guided patrons to exits or provided instructions in emergency situations.
- Inspected gaming equipment prior to operation to verify working order.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Monitored, maintained or secured inventory to reduce loss.
- Provided information about facilities, entertainment options and rules and regulations.
Prep Cook
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
02.2013 - 12.2017
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Measured and weighed food items to comply with portion requirements.
- Sliced meats to prepare for cooking and assembly of menu items.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored freshness of food products to help reduce spoilage.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Helped train and develop new talent.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Grilled and deep fried various foods from meats to potatoes.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Completed special orders according to customer dietary needs.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Checked quality of food products to meet high standards.
- Received and stored food and supplies.
- Made meals in accordance with company standards and requirements.
- Monitored temperatures of prepared food and cold-storage areas.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Checked completed orders for correct quantity and quality.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Executed proper techniques when preparing menu item ingredients.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
- Requested supplies and equipment orders, explaining needs to managers.
Education
Universal HVAC/R Technician - HVAC Installation And Repair
Lamson Institute
San Antonio, TX04.2023
Some College (No Degree) - Business Administration And Management
Southwest Texas Junior College
Eagle Pass, TXSkills
- Loss prevention expertise
- Security officer training
- Safety and security procedures
- Security screening
- Company risk mitigation
- Daily status reports
- Security Reporting
- Incident Response
- Intrusion Detection
- CCTV Monitoring
- Risk Assessment
- Access Control
- CCTV experience
- Emergency Response
- Security team leadership
- Drawer balancing
- Returns processing
- Cash Handling
- Cash Register Operation
- Promotional support
- Handling Complaints
- Strong interpersonal skills
- Detail Oriented
- Communication
- Relationship Development
- Guest Relations
- Property Security
- Customer Service
- Report Preparation
- Information Protection
- Inventory Monitoring
- Complaint Handling
- Knowledge of local area
- Flexible Schedule
- Issue Resolution
- Computer Skills
- Documentation And Reporting
- First Aid Training
- Emergency Preparedness
- Facilities Management
- Building Maintenance
- Security management
- Technical knowledge
- Business operations knowledge
- File Organization
- Calendar Management
- Privacy policies
- Schedule oversight
- Document Preparation
- Customer service understanding
- Presentation Development
- Business Acumen
- File Management
- Administrative Leadership
Timeline
Line Cook
Chicken Salad Chick
01.2023 - 04.2023
Cashier
Dollar Tree
08.2022 - 12.2022
Custodial Worker
4M Building Supplies
05.2022 - 07.2022
Security Professional
Allied Universal Security Services
01.2022 - 04.2022
Security Officer
Kickapoo Lucky Eagle Casino Hotel
02.2013 - 12.2017
Customer Service Representative
Kickapoo Lucky Eagle Casino Hotel
02.2013 - 12.2017
Floor Attendant
Kickapoo Lucky Eagle Casino Hotel
02.2013 - 12.2017
Prep Cook
Kickapoo Lucky Eagle Casino Hotel
02.2013 - 12.2017
Universal HVAC/R Technician - HVAC Installation And Repair
Lamson Institute
Some College (No Degree) - Business Administration And Management
Southwest Texas Junior College