Jayd Johnson
Miami Beach
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Resourceful Customer Service Associate Team Leader known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and team leadership. Excel in communication, problem-solving, and empathy, ensuring exceptional service delivery and team cohesion.
Overview
6
6
years of professional experience
Work History
Customer Service Associate Team Leader
Publix Super Markets Inc
Miami Beach
10.2021 - 04.2025
- Collaborated with managers on developing effective strategies for meeting organizational objectives.
- Developed strong customer relationships to encourage repeat business.
- Coordinated with other departments to resolve customers' issues quickly and efficiently.
- Developed strong relationships with associates that allows them to trust me and come to me with any problems they may have for me to help solve.
- Ensure the customer leaves happy and solving any issues they may have to where it does not happen again.
- Recognized associate accomplishments through awards, incentives, promotions as appropriate.
- Ensured the successful resolution of customer inquiries in a timely manner.
- Ensured compliance with company regulations related to customer service operations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adhered to established company policies regarding money handling procedures.
- Followed company and legal requirements for deliveries, money handling and transportation.
- Prepared and closed out registered with accurate money handling and documentation of all values.
- Conducted periodic audits of cash registers to verify accuracy of money handling practices.
- Handled cash register transactions accurately while ensuring proper money handling procedures were followed at all times.
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
Server
Longhorn Steak
Naples
08.2019 - 10.2021
- Cleaned tables and chairs to prepare dining area for next customers.
- Stocked service areas with supplies during slow periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Set up tables in between patrons to reduce wait times.
- Took orders from customers accurately and in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Arts - Nursing
Florida SouthWestern State College
Fort Myers, FL05-2019
Skills
- Team management
- Feedback delivery
- Delegation and supervision
- Training and coaching
- Customer relationship building
- Friendly and positive Attitude
Timeline
Customer Service Associate Team Leader
Publix Super Markets Inc
10.2021 - 04.2025
Server
Longhorn Steak
08.2019 - 10.2021
Associate of Arts - Nursing
Florida SouthWestern State College