Jayda Coates
Germantown,MD
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Hollister
Frederick, MD
06.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Developed schedules for associates based on needs of the business.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Inspected physical condition of store premises to identify any maintenance issues.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Developed extensive product knowledge, growing revenue and building consumer base.
Sales Associate
Ann Taylor Factory
Clarksburg, Maryland
02.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Coach
Dominique Dawes gymnastics academy
Clarksburg, MD
10.2023 - 01.2024
- Created a safe, clean and stimulating environment for children to learn and grow.
- Developed and implemented effective coaching strategies for athletes.
- Organized and supervised gymnastics activities in a safe environment.
- Maintained records of attendance, assessments, and evaluations of each student.
- Developed and implemented gymnastics lesson plans for recreational classes.
- Determined appropriate goals for each student based on skill level, age, and ability.
- Administered first aid when necessary according to established protocols.
Sales Associate
Banners Hallmark
Germantown, MD
08.2022 - 08.2023
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
Babysitter
Myself
Germantown, MD
01.2020 - 01.2022
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
- Developing creative ways to encourage learning through everyday experiences.
- Using problem-solving skills to anticipate potential issues before they arise.
- Monitored children's safety and well-being to prevent accidents and falls.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD07-2023
Some College (No Degree) - Diagnostic Medical Sonography
Montgomery College
Germantown, MDSkills
- Product Sales/knowledge
- Cash Register Operation
- Problem-solving skills
- Customer Service
- Computer Proficiency and Microsoft Office
- Team leadership
- Customer Service Management
- Staff Training and Development
- Daily Reporting
Timeline
Key Holder Supervisor
Hollister
06.2024 - Current
Sales Associate
Ann Taylor Factory
02.2024 - Current
Coach
Dominique Dawes gymnastics academy
10.2023 - 01.2024
Sales Associate
Banners Hallmark
08.2022 - 08.2023
Babysitter
Myself
01.2020 - 01.2022
High School Diploma -
Seneca Valley High School
Some College (No Degree) - Diagnostic Medical Sonography
Montgomery College