Summary
Overview
Work History
Skills
Languages
Timeline
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Connie Hoyos Pandolfo

Connie Hoyos Pandolfo

Stroudsburg,PA

Summary

  • I have been in the retail/ sales industry for 26 years. My experience comes with a positive and enthusiastic attitude. Legendary customer service is what makes a business successful and not to mention keeps the customer coming back. Building trust is what I find to be a main tool when developing a relationship between customer and associate. Product knowledge, an ongoing learning procedure, valuable accumulated information gained by study and experience. I am confident I would be an asset to your company due to the training and hands on experience I have received in all areas of the retail/ sales industry. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate ready to secure a full-time position.

Overview

25
25
years of professional experience

Work History

Key Holder Supervisor

Brooks Brothers
  • Open and close business, collect store reports, role model customer service
  • Greet all customers, promote 100% customer service, merchandise new product according to company guidelines.

Key holder

DKNY
  • Responsible for opening and closing business at scheduled times of mall
  • Train all new sales associates to promote 100% customer service
  • Set and reach sales goals
  • Receive and merchandise new stock to company standards.

Makeup Artist

Estee Lauder Cosmetics
Stroudsburg, PA
12.1998 - 05.2001
  • Responsible for product knowledge, demonstrate skin care products, perform makeovers including special events, graduations, weddings.

Lunch Monitor

Stroudsburg Area School District
04.2021 - Current
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Monitored student behavior and implemented corrective actions.
  • Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
  • Facilitated timely clean-up after each lunch period, preparing the space for subsequent groups of students to enjoy their meals comfortably.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
  • Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Provided feedback to administration on lunchroom procedures and potential areas for improvement, contributing to the ongoing enhancement of student experiences during meal times.
  • Improved student behavior by implementing a structured lunchtime schedule and clearly communicating expectations.
  • Prevented potential accidents by swiftly addressing spills or other hazards within the cafeteria area.
  • Handled emergency situations calmly and efficiently when necessary, providing first aid and following school protocols.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Enhanced cleanliness in the cafeteria by conducting regular table wipe-downs and monitoring proper trash disposal.
  • Assisted teachers during non-meal hours with classroom and student support needs.
  • Promoted good nutrition habits among students by encouraging healthy food choices during meal times.
  • Trained new Lunch Monitors on best practices for maintaining a safe environment for all students involved.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Created a welcoming atmosphere within the cafeteria, promoting inclusivity among students of diverse backgrounds.
  • Fostered positive relationships with students, providing guidance and support during their lunch breaks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Sales Supervisor

Gertrude Hawk
05.2012 - 05.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

CCD Assistant teacher

Saint Matthews Church
09.2012 - 05.2015
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Participated in professional development workshops, conferences, and seminars to stay current on best practices in religious education teaching methodologies.
  • Established a positive learning environment through effective classroom management strategies and clear expectations.

Skills

  • Team Leadership and Motivation
  • Staff Training and Development
  • Sales process optimization
  • Sales strategy development
  • Verbal and written communication
  • Relationship Building
  • Positive and upbeat
  • Goals and performance
  • Rapport and relationship building
  • Business development and planning
  • Product Knowledge
  • Client Relationship Management
  • Continuous improvements
  • Bilingual in Language
  • Sales Coaching

Languages

Spanish
Native or Bilingual

Timeline

Lunch Monitor

Stroudsburg Area School District
04.2021 - Current

CCD Assistant teacher

Saint Matthews Church
09.2012 - 05.2015

Sales Supervisor

Gertrude Hawk
05.2012 - 05.2021

Makeup Artist

Estee Lauder Cosmetics
12.1998 - 05.2001

Key Holder Supervisor

Brooks Brothers

Key holder

DKNY

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Connie Hoyos Pandolfo