Jayda Evans
Server
Greenville,US
Summary
I have a dynamic professional background composed of several strong years in customer service and sales. In those years, I have consistently displayed the ability to exceed sales goals while initiating and fostering client relationships. While doing so, I earned opportunities to develop my skills in team leading and management. As I shifted into food and beverage sales, I have become certified in beverage service, and learned the art of creating exceptional guest experiences and managing high-pressure environments.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Server
Table 301; Soby's
07.2021 - 05.2025
- Table 301 Beverage Certification
- Made recommendations based out of an extensive 200 page wine list (featuring over 2,700 wines from around the world) and an ever changing local food menu
- Consistently exceeded sales expectations in food and beverage sales
- Team lead on contracted and private events, ensuring team members maintained an efficient workflow and enhanced guest experiences
- Maintained an "A" average in continuing education food and beverage courses via the Court of Master Sommeliers and local vendor trainings
Technical Support Specialist
Samsung
03.2019 - 05.2020
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships
- Troubleshot networking issues including connectivity problems, functionality issues, and knowledge based problem-solving
- Collaborated with cross-functional teams for complex problem-solving
- Documented all client interactions thoroughly through a customer portal, allowing for tracking of recurring issues
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction
Sales Counter Manager
Urban Decay
08.2017 - 03.2019
- Optimized counter space utilization by reorganizing displays based on product popularity/seasonal trends
- Budgeted, audited, and balanced cash handlings to secure cash drawer
- Facilitated strategies to present and sell merchandise through regular product demonstrations and sales events
- Performed daily department re-merchandising, price markdowns, and merchandise transfers
- Conducted monthly audits of stock levels for accurate inventory
- Prepared daily reports on sales and performance indicators for management review
- Conducted regular staff training sessions for product knowledge and sales techniques
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success
- Established team priorities, maintained schedules and monitored performance
Education
Associate of Science - Nursing
Greenville Technical College
Greenville, SC 05.2001 -
Certification
Basic Life Support (BLS)
Timeline
Care Learning Certification
03-2025
Table 301 Wine Certification (Court of Master Sommeliers)
01-2025
Basic Life Support (BLS)
01-2024
Server
Table 301; Soby's
07.2021 - 05.2025
Technical Support Specialist
Samsung
03.2019 - 05.2020
Sales Counter Manager
Urban Decay
08.2017 - 03.2019
Associate of Science - Nursing
Greenville Technical College
05.2001 -
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