Jayda Jones
Lutz,FL
Summary
Positive and analytical with knack for turning data into actionable insights. Comprehensive understanding of statistical analysis and data visualization tools such as SQL and Tableau. Dedicated to leveraging data-driven strategies to drive success and innovation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative G7
Social Security Administration
07.2023 - 07.2024
- Conduct thorough research to assist clients while safeguarding sensitive information in line with government protocols
- Use data-driven insights to improve customer interactions and service outcomes
- Analyze case data using internal tools (PCCom, CHIPS) to identify patterns and resolve complex inquiries
Data Analyst
Global Tech
05.2023 - 09.2023
- Analyzed and cleaned large datasets to uncover trends, aiding the development of growth strategies
- Collaborated with teams to identify data discrepancies and optimize data processes
- Utilized Python and SQL for data queries, and Tableau for visualization, producing actionable reports for decision-makers
IT Support Specialist
Career Source
02.2023 - 05.2023
- Provided technical support for users, ensuring system efficiency and security
- Assisted in the installation and maintenance of data management systems, ensuring data integrity and confidentiality
Education
Bachelor - Information Science in Intelligence Analysis
University of South Florida
Tampa, FL12.2024
Skills
- Data Management & Analysis
- Proficiency in R Programming, Python, SQL, Tableau, and Excel
- Time Management & Organization
- Effective Communication & Collaboration
- Problem-Solving & Critical Thinking
Certification
- Tableau Specialist
- Excel Specialist
Timeline
Customer Service Representative G7
Social Security Administration
07.2023 - 07.2024
Data Analyst
Global Tech
05.2023 - 09.2023
IT Support Specialist
Career Source
02.2023 - 05.2023
- Tableau Specialist
- Excel Specialist
Bachelor - Information Science in Intelligence Analysis
University of South Florida
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