Jayda Mand
Culver's Restaurant
Fond Du Lac
3
years of professional experience
Customer-focused manager with experience leading restaurant operations, multitasking, working under pressure, supporting others, and service standards. Known for resolving complaints quickly, building strong guest relationships, and keeping work areas clean, efficient, and compliant. Willingness to learn new skills, take on new challenges, and accomplish new goals.
Work History
Manager
3 Years 3 Months- Managed daily restaurant operations to maintain guest service consistency and uphold food quality standards.
- Scheduled crew coverage and adjusted staffing levels to align with peak service demand.
- Trained team members on POS procedures, sanitation practices, and service expectations.
- Conducted food safety compliance checks and promptly corrected issues to maintain clean, organized work areas.
- Resolved guest concerns promptly to maintain positive dining experiences.
- Supervised employee performance by setting expectations, motivating teams, and sustaining productivity and work engagement.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma
Skills
Customer service
Passion for customer satisfaction
POS system operation
Shift management
Complaint resolution
Staff training
Adaptable
Reliable and responsible
Problem-solving
Relationship building
Organization and prioritization
Timeline
Manager
Culver's Restaurant
07.2023 - CurrentRead More
Fond Du Lac High School
High School Diploma
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