Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayda Peacock

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Representative to the next level.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Casey's General Stores Inc
02.2022 - 03.2025
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

GED -

GED Testing Services
Ward, AR
05-2025

Skills

  • Complaint resolution
  • Staffing coordination
  • Training and mentoring
  • Schedule management
  • Work prioritization
  • Decision-making
  • Exceptional telephone etiquette
  • Adherence to high customer service standards
  • Focused on customer satisfaction
  • Handling escalations
  • Persuasive
  • Training and coaching
  • Loss prevention

Timeline

Customer Service Manager

Casey's General Stores Inc
02.2022 - 03.2025

GED -

GED Testing Services

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