JAYDA SMALL
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willing to take on added responsibilities to meet team goals. I am looking for a full-time position that offers professional challenges utilizing people skills, excellent time management and critical thinking skills. Working in customer service for the past few years has instilled many skills that will be useful moving forward.
Overview
8
8
years of professional experience
Work History
Crew Member
B-Bops
West Des Moines, IA
05.2019 - Current
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Take orders, prepare meals, and collect payments.
- Keep the food preparation area, equipment, and utensils clean and sanitary.
- Work front counter, drive-thru, and other areas.
- Check on dining areas frequently to wipe down tables and restock stations.
- Performed serving, cleaning, and stocking to ambitious standards, and provided excellent customer satisfaction.
- Assist other team members to achieve goals.
- Assist in opening and closing the store.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Provided leadership during times of organizational change or crisis situations.
Special Needs Associate
Karen Acers Elementary School
Urbandale, IA
02.2022 - 01.2024
- Assist teachers who have students with behavioral, physical, or developmental disabilities.
- Help students who need additional support and services participate in classroom activities.
- Assisting in the special education curriculum, monitoring the progress of each student, and reporting to other teachers.
- I provide individual support and help with behavior issues.
- Communicated regularly with parents regarding their child's progress.
- Identified learning needs of students with disabilities and implemented appropriate interventions.
- Collaborated with teachers, administrators, parents, and other professionals to ensure that IEP objectives were met.
- Implemented positive reinforcement systems to encourage appropriate behavior among students with disabilities.
Direct Support Professional
Crest Services
Des Moines, IOWA
11.2022 - 01.2023
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Monitored individuals' behaviors, documented observations, and reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Childcare Provider
Genesis Health Clubs
Des Moines, IA
11.2016 - 04.2019
- Sanitized dishes, tabletops, toys and frequently used touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between active play and instruction
- Enforced rules and managed behavior through developmentally appropriate discipline
- Introduced children to educational games and activities to boost learning
- Consulted with families to discuss activities and behaviors of each child
- Cared for children ages 2 months to 12 years in nurturing and age-appropriate ways
- Scheduled appointments
- Opened/Closed the area down, making sure everything was thoroughly cleaned.
Education
High School Diploma -
URBANDALE HIGH SCHOOL
Urbandale, IA05.2020
Some College (No Degree) - Dental Hygiene
DES MOINES AREA COMMUNITY COLLEGE
ANKENY, IASkills
- Adaptability and Flexibility
- Managing orders
- Store Opening and Closing
- Dependable and Cooperative
- Teamwork and Collaboration
- Works good under pressure
- Active Listener
- Goal setting
- Creating positive customer experiences
- Great time management
- Recordkeeping requirements
- Appointment Scheduling
- Charting and documentation
References
References available upon request.
Timeline
Direct Support Professional
Crest Services
11.2022 - 01.2023
Special Needs Associate
Karen Acers Elementary School
02.2022 - 01.2024
Crew Member
B-Bops
05.2019 - Current
Childcare Provider
Genesis Health Clubs
11.2016 - 04.2019
High School Diploma -
URBANDALE HIGH SCHOOL
Some College (No Degree) - Dental Hygiene
DES MOINES AREA COMMUNITY COLLEGE