Jayda Stewart
Cleveland,OH
Summary
Proactive professional with an Associate of Arts degree specializing in client advocacy, crisis management, and office administration. Skilled in managing complex scheduling and leading community outreach initiatives while maintaining calm and professionalism in high-stress situations. Committed to ensuring individuals feel protected and valued through empathetic leadership.
Overview
4
4
years of professional experience
Work History
Community Resource & Outreach Coordinator
MomsFirst
Cleveland, OH
12.2022 - 11.2023
- Managed daily tasks independently or with a team from assigned office, using Microsoft Word and Excel to greet clients and keeping their files safe, private, and organized.
- Welcomed pregnant women, moms, and dads into the program, pairing them with great support workers to guide them until the baby turned 18 months old.
- Went door-to-door in the city, attended professional networking meetings, and set up booths at local parades to find and teach families about free resources.
- Scheduled all client appointments, managed the office calendar, and connected parents directly to local doctors and health services.
- Developed and maintained relationships with local organizations to enhance resource sharing.
Student Support & Guidance Specialist
Cleveland, OH
12.2023 - 04.2025
- Delivered entry-level guidance and counseling to students to support stability amid behavior challenges, money problems, and stressful home situations.
- Partnered with teachers, parents, and principals to develop custom behavior plans supporting classroom safety and student focus on learning.
- Provided trusted assistance during high-stress conflicts to maintain student safety, stop arguments through calm verbal guidance, and protect student records with strict confidentiality.
Direct Support Professional (DSP) & Healthcare Lead
ROSEMARY CENTER
Cleveland, OH
02.2023 - Current
- Provided authoritative, compassionate healthcare leadership and direct support for individuals with complex developmental and intellectual disabilities, ensuring top-tier medical and emotional care.
- Acted as a fierce member advocate, monitoring health status, administering medications with 100% compliance, and ensuring strict adherence to individual service plans (ISPs) and state healthcare regulations.
- Managed critical behavioral crises with immediate intervention, utilizing de-escalation techniques to ensure safety of residents and staff.
- Managed daily residential operations, handled household budgeting, scheduled medical appointments, and arranged accessible transportation for community integration.
- Maintained pristine, comprehensive shift documentation, progress notes, and medical logs, ensuring seamless communication across multidisciplinary care teams.
- Mentored and onboarded new support staff on facility protocols, advocacy standards, and crisis response workflows to enhance team readiness.
Education
Associate of Arts (A.A.) - Arts
BARD COLLEGE EARLY HIGH SCHOOL (BARD EARLY COLLEGE)
Cleveland, OHSkills
- Crisis intervention
- Client advocacy
- Outreach programs
- Community education
- Nonprofit experience
- Regulatory compliance
- Resource management
- Community Engagement
- Effective communication
- Experienced with Microsoft Word
- Presentation design
- Excel spreadsheet management
Section name
- [FIRST NAME] [LAST NAME]
- Cleveland, OH 44102 | (216) 530-9862 | your.email@email.com | linkedin.com/in/yourprofile
Personal Information
Title: HIGH-IMPACT CUSTOMER SERVICE & MEMBER ADVOCACY LEADER
Timeline
Student Support & Guidance Specialist
12.2023 - 04.2025
Direct Support Professional (DSP) & Healthcare Lead
ROSEMARY CENTER
02.2023 - Current
Community Resource & Outreach Coordinator
MomsFirst
12.2022 - 11.2023
Associate of Arts (A.A.) - Arts
BARD COLLEGE EARLY HIGH SCHOOL (BARD EARLY COLLEGE)