Jayda Todd
Brooklyn,New York
Summary
Dynamic and driven college student with a strong foundation in customer service, eager to leverage organizational abilities and people-oriented skills in a new role. Proven success in high-energy hospitality environments has fostered exceptional multitasking capabilities and the ability to thrive under pressure. Adept at managing guest interactions and coordinating logistics, with a proactive approach to problem-solving and team collaboration. Committed to contributing positively to a dynamic team while embracing new challenges and opportunities for growth.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Hostess
Green Turtle
Hampton, VA
06.2023 - 10.2025
- Customer Service - Greet guests warmly, escort them to their table, provide accurate wait times and communicate any special requests or notes to the serving staff.
- Reservations - Taking reservations and online orders, managing the reservation book and updating reservations and food pick up as needed.
- Seating - Seating guests in order by taking their name, part size, and seating preferences.
- Achieved seamless dining experiences by effectively managing table availability and readiness. Enhanced guest satisfaction through proactive monitoring of dining and bar areas. Contributed to operational success by ensuring tables were consistently cleared and prepared for service.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new team members on menu items and service protocols.
- Handled customer inquiries and resolved complaints efficiently to enhance satisfaction.
- Managed multiple tables, ensuring timely order taking and food delivery.
Receptionist
Destress Express
Hampton, VA
10.2023 - 10.2023
- Customer Service - Greeting guests: Welcoming guests and thanking them for visiting
- Answering phones: Answering calls promptly and courteously. Assisting guests with questions about spa services and products, discussing the spa's offerings to prospective clients, and ensuring guest special requests are completed. Provided any necessary troubleshooting to ensure customer satisfaction.
- Reservations - Scheduling appointments: Making, confirming, canceling, and changing appointments. Payment processing of debit, credit, or cash transactions
- Oversaw spa scheduling operations, optimizing appointment flow and facilitating client onboarding processes. Directed inventory assessments to maintain adequate supply levels and streamline procurement efforts. Supervised client record management, ensuring data accuracy and compliance with privacy standards.
Barista
BotBar
Brooklyn, NY
06.2023 - 08.2023
- Customer service: Greet customers, take orders, answer questions, and provide product details. Handle cash and credit card transactions
- Achieved customer satisfaction by expertly preparing and serving a variety of hot and cold beverages, including coffee, tea, and specialty drinks. Customized orders to align with individual preferences. Delivered food items such as sandwiches, pastries, and soups, contributing to a positive dining experience.
- Cleaning & Re-stocking - Clean and sanitize work areas, equipment, utensils, dishes, and seating areas. Stock and replenish supplies as needed.
- Health and safety - Adhere to food safety and sanitation guidelines, and comply with health and safety laws
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
Receptionist
Uni-K Wax Center
Brooklyn, NY
05.2022 - 08.2022
- Customer Service: Welcoming guests and thanking them for visiting. Assisting guests with questions about spa services and products, discussing the spa's offerings to prospective clients, and ensuring guest special requests are completed. Answering calls promptly and courteously. Making, confirming, canceling, and changing appointments
- Processing payments - Receiving payments and processing debit, credit, or cash transactions
- Schedule Management - Coordinated, stylists and wax specialists with appropriate guests according to desired services.
- Oversaw office management processes, including collection of health forms. Coordinated locker assignments and facility tours for new employees. Managed inventory levels and executed regular checks to ensure timely ordering of supplies and equipment.
- Record Management - Maintaining client records and updating customer information in the database.
- Assisted in training new reception staff on customer service standards and office software usage.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate records of appointments and client interactions within digital management systems.
Music tutor
Self Employed Services
New York, NY
05.2022 - 06.2022
- Developed personalized lesson plans tailored to individual student needs and learning styles.
- Facilitated engaging music theory workshops, enhancing students' understanding of musical concepts.
- Mentored students in instrument proficiency, fostering confidence and skill development.
- Helped student 7 with multiple learning disabilities (ADHD, dyslexia) learn beginner music theory on the piano with a customized system using colors and shapes to help the student retain information, the student was able to learn her major scales and one complete song on the piano with weekly instruction.
Education
BA - Liberal Arts, Emphasis in Music Performance
Hampton University
Hampton, VA05-2026
Diploma - Piano
Talent Unlimited H.S.
New York, NY06-2022
Skills
- Effective communication
- Customer engagement
- Supportive team participant
- Prioritization and scheduling
- Quickly adjusting to change
- Innovative thinking
- Professional phone communication
- Active listening skills
- Proficient in handling multiple priorities
- Strong focus on accuracy
- Hygiene maintenance
Certification
- Child Care Certification of Completion at Penn State Extension, Hampton, VA
- October 2023
- Virginia Preservice Training for Child Care Staff
Languages
English
Native or Bilingual
Interests
- Singing
- Travel
- Playing Piano
- Performing gigs
- Crocheting
- Learning different languages
- Outdoor Recreation
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Crafting and DIY Projects
Accomplishments
- Collaborated with team of musicians in the development of a musical performance for a women's retreat in the winter of 2026
- Completed multiple in school performances, including in school choir appearances
- Promoted to Certified Trainer at previous job
- Placed in honors classes during highschool
- Resolved product issue through consumer testing.
- Accepted into Hampton University's music program
Timeline
Receptionist
Destress Express
10.2023 - 10.2023
Hostess
Green Turtle
06.2023 - 10.2025
Barista
BotBar
06.2023 - 08.2023
Music tutor
Self Employed Services
05.2022 - 06.2022
Receptionist
Uni-K Wax Center
05.2022 - 08.2022
BA - Liberal Arts, Emphasis in Music Performance
Hampton University
Diploma - Piano
Talent Unlimited H.S.
Links
Jayda Todd
Instagram: ___jay.da
Gmail: toddjayda47@gmail.com
LinkedIn:@JAYDATODD
Phone number:9293279385