Jayda Trust
Towson,MD
Summary
Dynamic Customer Service Representative with extensive experience at Wellspan Health, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Proven track record in managing escalated calls and fostering loyalty, while maintaining professionalism under pressure. Skilled in data entry and relationship building, ensuring a positive service experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wellspan Health
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Wellspan Health
06.2021 - Current
Bachelor of Science - Health Administration
University of Phoenix
Similar Profiles
Diane BoydDiane Boyd
Certified Medical Assistant at Wellspan HealthCertified Medical Assistant at Wellspan Health
Travis ShirkTravis Shirk
Security Operations Supervisor at Wellspan HealthSecurity Operations Supervisor at Wellspan Health
Madeline LattaruloMadeline Lattarulo
Certified Medical Assistant at Wellspan HealthCertified Medical Assistant at Wellspan Health