Jayda Ware
Stockton,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Premiere Community Credit Union
08.2021 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial well-being.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing, and support policies and procedures.
Associate Coordinator/ Supervisor
TJX Companies
05.2020 - 06.2021
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
Education
High School Diploma -
Humphreys College Academy of Business, Law And Edu
Stockton06.2020
Skills
- Service Recommendations
- Customer Support
- Customer Service
- Account Management
- Time Management
- Multitasking
- Telephone Etiquette
- Active Listening
- Problem-Solving
- Account Updating
- Document and Records Management
- MS Office
Timeline
Member Service Representative
Premiere Community Credit Union
08.2021 - 12.2022
Associate Coordinator/ Supervisor
TJX Companies
05.2020 - 06.2021
High School Diploma -
Humphreys College Academy of Business, Law And Edu
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