Jaydalena Ramos
Revere,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Server
Unos
Revere, MA
08.2025 - 01.2026
- Delivered exceptional customer service by anticipating guest needs and providing prompt assistance.
- Collaborated with kitchen staff to ensure timely order delivery and high-quality meal presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Managed cash handling processes, including accurate billing and processing payments efficiently.
- Implemented strategies to upsell menu items, contributing to overall restaurant revenue growth.
Nannie
The Reddy Family
Boston, MA
03.2025 - 08.2025
- I currently work for the Reddy Family, my job is to care for their two children Anya and Anjali.
Ambassador
All Clear
Boston, MA
07.2024 - 02.2025
- Clear is a biometric security company were you verify someone identity using there biometrics.
- My job as an ambassador was to verify the customer’s identity before bringing them up to TSA and transmitting there information using a hand held Bluetooth device.
Server
Lucky Strike Entertainment
Somerville, MA
08.2023 - 09.2024
- Trained new staff on menu items and service standards to enhance team performance.
- Handled high-pressure buy outs with composure, maintaining excellent service standards even during busy shifts.
- Served the dining room, the bowling aisle, and party’s. Party’s and buyouts ranged from 6 to 500 or more people.
Server
Uno Pizzeria & Grill
Revere, MA
03.2022 - 07.2023
- Demonstrated strong multitasking skills due to always being understaffed. I helped at the bar and host stand without compromising service quality.
- Developed strong relationships with regular patrons, enhancing customer loyalty through personalized service approaches.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new staff on menu offerings, service standards, and operational procedures to ensure consistency.
Server
THE SANDBAR
Revere, MA
04.2021 - 09.2022
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Assisted in training new staff on menu knowledge and service protocols, enhancing team performance.
- Implemented upselling techniques to increase average check totals while maintaining customer satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High school - undefined
Revere High School
Revere, MASkills
Cash handling
Food handling
Communication skills
Host/Hostess
Fine dining experience
Customer service
POS
Bartending
Food service
Serving Experience
Food safety
Restaurant experience
Certification
- Driver's License
- Food Handler Certification
Timeline
Server
Unos
08.2025 - 01.2026
Nannie
The Reddy Family
03.2025 - 08.2025
Ambassador
All Clear
07.2024 - 02.2025
Server
Lucky Strike Entertainment
08.2023 - 09.2024
Server
Uno Pizzeria & Grill
03.2022 - 07.2023
Server
THE SANDBAR
04.2021 - 09.2022
High school - undefined
Revere High School