Jayde Hunter
Tampa,FL
Summary
Experienced professional with a robust background in patient care and call center operations. Skilled in crisis management and team collaboration, driving improvements in customer service and health monitoring. Dedicated caregiver with strong skills in patient care, medication administration, and health monitoring. Committed to providing compassionate support and ensuring client well-being.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Caregiver
Always Care Nursing Agency
Tampa, Florida
04.2025 - Current
- Monitored client health, reporting changes to healthcare professionals.
- Assisted clients with daily living activities and personal hygiene.
- Documented client progress and care activities accurately in reports.
Lead Receptionist
TD SYNNEX
Largo, Florida
06.2024 - 08.2026
- Managed daily front desk operations at a leading technology distribution company.
- Coordinated scheduling and appointments for executives and department heads.
- Trained new reception staff on procedures and customer service standards.
- Maintained office supplies inventory, ordering materials to ensure stock levels.
Call Center Supervisor
KGI
Tampa, Florida
09.2023 - 04.2025
- Supervised daily operations of call center team, ensuring adherence to company policies and enhancing operational consistency.
- Trained new staff on customer service protocols and software systems, fostering quicker adaptation and service proficiency.
- Monitored call quality, providing targeted feedback to agents, leading to measurable performance enhancements.
- Resolved escalated customer issues by coordinating with cross-functional teams for solutions.
Caregiver/Medication Technician
Comfort Keepers
Tampa, Florida
02.2022 - 06.2024
- Administered medication and monitored health conditions.
- Assisted clients with bathing, dressing, and personal care in their homes.
- Supported clients in daily living activities and personal care to promote independence and quality of life.
- Provided companionship and emotional support to enhance client well-being.
- Prepared meals according to dietary requirements and facilitated feeding to ensure nutritional needs were met.
Medication Technician
Brookedale Senior Living
Tampa, Florida
01.2023 - 04.2024
- Administered medications to residents according to prescribed schedules.
- Monitored and documented residents' vital signs and health status.
- Assisted residents with daily living activities, promoting independence and dignity.
Education
Nursing
Ridge Tech College
Winter Haven, FL06-2027
High School Diploma -
Fort Myers Senior High School
Fort Myers, FL08-2016
Skills
- Patient care
- Medication administration
- Health monitoring
- Customer service
- Training and development
- Record keeping
- Crisis management
- First aid and safety
- Patient assessments
- Team collaboration
Certification
- CPR/ first aide
- Medication Tech Certificate
Timeline
Caregiver
Always Care Nursing Agency
04.2025 - Current
Lead Receptionist
TD SYNNEX
06.2024 - 08.2026
Call Center Supervisor
KGI
09.2023 - 04.2025
Medication Technician
Brookedale Senior Living
01.2023 - 04.2024
Caregiver/Medication Technician
Comfort Keepers
02.2022 - 06.2024
Nursing
Ridge Tech College
High School Diploma -
Fort Myers Senior High School