Jayden Calderon
Crandall,TX
Summary
Dedicated and customer-focused professional with leadership experience gained through progressive growth at McDonald’s. Strong background in customer service, team support, and fast-paced operations, with a passion for continuous self-improvement and professional development. Seeking an opportunity within the banking industry to further enhance my customer service skills while building a long-term career where I can apply the knowledge gained from pursuing a Bachelor of Science in Business Management at the University of North Texas.
Overview
3
3
years of professional experience
Work History
Team Leader
McDonalds
Crandall, TX
06.2023 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored team members on food safety protocols and customer service techniques.
- Implemented workflow improvements, enhancing order accuracy and reducing wait times.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Maintained accurate cash drawer and balanced at end of shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional service, addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve service delivery.
- Assisted in training new employees on operational procedures and customer service standards.
- Monitored inventory levels, alerting management to restocking needs as necessary.
- Ensured cleanliness and organization of the front counter and dining area.
- Implemented suggestions for improving customer experience based on feedback received.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
Crandall High School
Crandall, TXBachelor of Science - Business Management
University of North Texas
Denton, TXSkills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Work Planning and Prioritization
Coaching and mentoring
Documentation and reporting
Performance improvement
Complex Problem-solving
Goal setting
Overseeing daily activities
Quality improvement
Conflict resolution
Mentoring
Safety processes and procedures
Relationship building
Process improvement
Team building
Coaching
Client support
Cash handling
Flexible schedule
Issue resolution
Complaint resolution
Employee training
Deadline management
Leadership
Time management
Multitasking
Customer service
Computer skills
Organizational skills
Active listening
Decision-making
Excellent communication
Written communication
MS office
Accomplishments
During my time with McDonald’s, I demonstrated strong leadership and performance by earning a promotion to Team Leader at the completion of my 90-day probationary period, followed by a second promotion to Trainer just three months later.
Timeline
Team Leader
McDonalds
06.2023 - Current
High School Diploma -
Crandall High School
Bachelor of Science - Business Management
University of North Texas