Jayden Felix
Miami,FL
Summary
Detail-oriented and analytical Benefits Analyst with over 3 years of comprehensive experience in accounting, benefits administration, and financial reporting. Adept at managing union and non-union benefits, reconciling general ledger entries, leading audits, and ensuring compliance with regulatory standards. Skilled in data analysis, vendor coordination, and process improvement. Proven ability to communicate effectively with cross-functional teams including Legal, HR, Accounting, and External Auditors.
Overview
7
7
years of professional experience
Work History
Account Manager
Enhance Health
Sunrise
05.2021 - 05.2025
- Administer all union and non-union employee benefit programs including medical, dental, vision, life, disability, FSA, HSA, and COBRA.
- Reconcile benefit payments to the General Ledger; maintain adjustment logs ensuring discrepancies are addressed within reporting timelines.
- Communicate reconciling items with Accounting, Auditors, Controller, and Management.
- Manage weekly data interface processes with vendors; validate error reports and update systems accordingly.
- Prepare COBRA payments by Cost Center; document expense entries for employer-subsidized COBRA in the General Ledger.
- Lead benefit audits by preparing reports, organizing meetings, and analyzing discrepancies with internal and external stakeholders.
- Utilize multiple reporting tools to generate ad-hoc and standard reports for payroll, benefits, and demographic data analysis.
- Conduct YTD analysis on FSA and HSA plans; support configuration validation in HRIS systems to ensure compliance.
- Respond to employee, provider, and company inquiries using plan documents and benefit materials.
- Collaborate with Benefits Manager on annual enrollment, system rate updates, and new union implementations.
Health Insurance Advisor
Togetherhealth
Sunrise, FL
06.2018 - 05.2021
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with the rapidly changing health insurance landscape.
Education
Bachelor Of Computer Information Systems - Cybersecurity
Miami Dade College
Miami, FL05.2026
Skills
- Benefits administration expertise
- General Ledger reconciliation
- COBRA payments and auditing
- Union and non-union knowledge
- HRIS system configuration
- Excel (VLOOKUP, pivot, macros)
- Ad hoc report creation
- Data quality assurance
- Cross-functional team coordination
- Strong analytical ability
Timeline
Account Manager
Enhance Health
05.2021 - 05.2025
Health Insurance Advisor
Togetherhealth
06.2018 - 05.2021
Bachelor Of Computer Information Systems - Cybersecurity
Miami Dade College