Jayden Griffin
North East,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable call center advisor with a strong ability in Fraud prevention. Highly organized, independent, proactive, and punctual with a team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Assistant
State of Maryland
Towson, MD
08.2023 - Current
- Assisted in the development and implementation of programs to meet the needs of residents.
- Organized events such as movie nights, game nights, and study groups for students living on campus.
- Served as a liaison between college administration and resident population by responding to inquiries about campus resources.
- Performed administrative tasks such as filing paperwork, updating databases., related to residential life operations.
Fraud Specialist Intern
Sallie Mae
New Castle, DE
06.2023 - 08.2023
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Analyzed large volumes of data from multiple sources using advanced analytics techniques.
- Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
Cashier, Cart Associate, Online Grocery Associate
Walmart
North East, MD
06.2020 - 06.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Science - Business Administration
Towson University
Baltimore, MD05-2026
Skills
- Customer Service
- ID Verification
- Time management skills
- Dependable and Hardworking
- Networking
- Regulatory knowledge
- Fraud Detection
- Fraud pattern identification
- Atlas
- Salesforce
- FDR
- Accurint
- Innovis
- Microsoft Office Specialist: Excel Associate
Certification
- Microsoft Office Excel Associate -March 2024
Accomplishments
- 2023 NAACP Scholarship Recipient
Affiliations
- Resident Assistant 2023-Current
References
References available upon request.
Timeline
Residential Assistant
State of Maryland
08.2023 - Current
Fraud Specialist Intern
Sallie Mae
06.2023 - 08.2023
Cashier, Cart Associate, Online Grocery Associate
Walmart
06.2020 - 06.2023
Bachelor of Science - Business Administration
Towson University