Jayden Hamm
Dayton,OH
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Moraine Country Club
Moraine, OH
07.2023 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Took orders for food and beverages in a professional manner.
Shift Leader
McAllister's Deli
Cincinnati, OH
06.2021 - 05.2023
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored employee performance and provided feedback for improvement.
- Monitored and maintained equipment to ensure operational efficiency.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Greater Ohio Virtual School
Lebanon, OH05-2023
Some College (No Degree) - Health Sciences
University of Cincinnati
Cincinnati, OHSkills
- Food inspection
- Table resetting
- Team member support
- Order delivery practices
- Daily specials memorization
- Team collaboration
- Guest seating
- Menu memorization
- Table bussing
- Strong work ethic
- Point of sale operation
- Supply restocking
- High volume dining
- Food delivery
- Buffet setup and takedown
- Table setting knowledge
- Server training
- Tableside etiquette
References
References available upon request.
Timeline
Server
Moraine Country Club
07.2023 - Current
Shift Leader
McAllister's Deli
06.2021 - 05.2023
High School Diploma -
Greater Ohio Virtual School
Some College (No Degree) - Health Sciences
University of Cincinnati
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