JAYDEN HARRIS
Dunkirk
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
RTE Associate
The Crunch Factory
Dunkirk, NY
10.2025 - Current
- Managed daily production schedules to optimize workflow efficiency.
- Trained new team members on safety protocols and operational procedures.
- Implemented process improvements leading to reduced downtime in production lines.
- Monitored equipment performance, identifying maintenance needs proactively.
- Excelled in fast pace environments / multitasking
General Laborer
Refresco Beverages
Dunkirk, NY
08.2025 - 10.2025
Underhood Inspector
Carvana
Akron, NY
03.2025 - 07.2025
- Entered and maintained high volumes of data accurately in multiple databases
- Verified data integrity by cross-referencing information from various sources
- Adapted quickly to evolving inspection technologies and methodologies, improving overall efficiency.
- Utilized diagnostic tools to assess vehicle conditions and report findings accurately.
- Trained new staff on efficient data entry techniques and tools
Car Detailer
Carvana
Akron, NY
03.2025 - 07.2025
- Performed minor touch-up painting on scratched areas of car bodies when necessary.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
Customer Service Representative
Reid Stores Inc.
Dunkirk, NY
09.2023 - 02.2025
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted team morale by consistently recognizing colleagues’ contributions and achievements.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
Education
High School Diploma -
Dunkirk High School
Dunkirk, NY06.2023
Skills
- Customer service
- Critical thinking
- Client relations
- Computer proficiency
- Call center experience
- Active listening
- Data entry
- Complaint handling
- Problem resolution
- Reliability
- Emergency response
- Incident reporting
- Surveillance techniques
- Problem solving
- Attention to detail
- Time management
- Situational awareness
- Communication skills
Timeline
RTE Associate
The Crunch Factory
10.2025 - Current
General Laborer
Refresco Beverages
08.2025 - 10.2025
Underhood Inspector
Carvana
03.2025 - 07.2025
Car Detailer
Carvana
03.2025 - 07.2025
Customer Service Representative
Reid Stores Inc.
09.2023 - 02.2025
High School Diploma -
Dunkirk High School