Jayden Maldonado
Davenport
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Security Officer
Evermore Orlando Resort
12.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential hazards or breaches.
- Collaborated with law enforcement during incidents, ensuring effective communication and response.
- Reviewed surveillance footage to identify suspicious activities and incidents for reporting.
- Implemented access control procedures, verifying credentials for entry into secure areas.
- Developed incident reports detailing events, actions taken, and outcomes for management review.
- Maintained knowledge of security technologies to enhance operational efficiency and effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Sod Cutting Technician
H&O Sod-Kissimmee, FL
05.2023 - 12.2024
- Maintain and enhance land quality through strategic sod management. Implement efficient irrigation systems, reducing water usage while improving grass health.
- Pioneer eco-friendly land maintenance techniques. Introduce organic fertilizers and pest control methods, fostering sustainable practices in sod cultivation.
- Meticulously monitor soil conditions and grass growth patterns. Develop tailored care routines.
- Pioneered sustainable land management practices, integrating organic fertilizers and eco-friendly pest control methods to enhance sod quality and environmental impact.
Appointment Scheduling Specialist
South Florida Interventional Orthopedics and Spine
09.2021 - 05.2023
- Answering phone calls and managing incoming inquiries, responding to phone calls from patients/clients to schedule appointments.
- Coordinating and managing appointments for clients, patients, or customers by answering phone calls.
- Scheduling appointments based on availability, confirming details, updating records, and communicating any schedule changes to relevant parties, often utilizing specialized scheduling software.
- Managing appointment calendars, resolving scheduling conflicts, and ensuring accurate patient information is collected and maintained.
Education
No Degree - Business
Valencia College
Kissimmee, FL10.2025
High school diploma - undefined
Gateway High School
Kissimmee, FL05.2024
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Security screenings
- Visitor tracking
- Threat assessment
- Threat management
- Dispatch
- Theft prevention training
- Emergency evacuation procedures
- Checkpoint management
- Entrance control
- First aid and CPR certified
- Investigative skills
- Premises patrol
- Investigative tools
- Interior and exterior patrol
- Work ethic
- Patrolling
- Verbal and written communication
- First aid certified
- Reporting skills
- Security camera monitoring
- Punctuality
Timeline
Security Officer
Evermore Orlando Resort
12.2024 - Current
Sod Cutting Technician
H&O Sod-Kissimmee, FL
05.2023 - 12.2024
Appointment Scheduling Specialist
South Florida Interventional Orthopedics and Spine
09.2021 - 05.2023
High school diploma - undefined
Gateway High School
No Degree - Business
Valencia College