Jayden Moran
Little Falls,USA
Summary
Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Tire Service Consultant
Dealer Tire
Ramsey, NJ
03.2024 - Current
- Led service initiatives to enhance customer satisfaction and retention.
- Customer facing consultant driving customer satisfaction while also increasing tire sales for the dealership
- Analyzed customer feedback to identify areas for process improvement.
- Evaluated service performance metrics to drive strategic improvements across operations.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on tires while maintaining excellent communication throughout all stages of the process.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Actively participated in industry conferences and events as a representative of Dealer Tire, fostering valuable connections with prospective clients and partners alike.
Store Manager
Mavis Discount Tire
East Rutherford, NJ
07.2022 - 02.2024
- Resolved customer and employee issues as they arose
- Routine sales, management, strategic thinking, and building relationships
- Guided the process to daily mechanical and tire repairs to customers as well as the team
- Led team to enhance customer service initiatives, improving overall satisfaction ratings.
- Developed training programs for new staff, fostering skill development and operational efficiency.
- Oversaw inventory management processes, ensuring timely stock replenishment and accuracy.
- Implemented cost-saving measures in daily operations, optimizing resource allocation and reducing waste.
Lube Technician
Braman Honda of Palm Beach
Lake Worth, FL
07.2021 - 06.2022
- Day-to-day vehicle services such as tire replacements/repairs, oil changes, wheel alignments
- Executed vehicle inspections for wear and/or damages to vehicle/tires
- Able to determine what services needed to be recommended due to mileage and age
Cashier/Cook
Mamoun’s Falafel
East Rutherford, NJ
06.2020 - 05.2021
- Managed the register as well as the front of the store making sure orders were made on time and properly
- Multi-purpose worker managing the kitchen as well and helping orders be made
- Memorized the menu to be efficient with time and guide others when they made a mistake
Education
High School Diploma -
Fair Lawn High School
Fair Lawn, NJ01-2021
Skills
- Customer service
- Sales and marketing
- Dedicated and strong leader
- Knowledge hungry
- Positive attitude
- Problem solving
- Calm under pressure
- Active listener
- Critical thinker
- Time management
- Public speaking
- Sales
- Client relationship building
- Customer relations
More About Me
I’m a father to a beautiful 3 year old boy with a loving wife.
Languages
Spanish
Full Professional
Timeline
Tire Service Consultant
Dealer Tire
03.2024 - Current
Store Manager
Mavis Discount Tire
07.2022 - 02.2024
Lube Technician
Braman Honda of Palm Beach
07.2021 - 06.2022
Cashier/Cook
Mamoun’s Falafel
06.2020 - 05.2021
High School Diploma -
Fair Lawn High School