Jayden Pugh

• Created reports to track performance of marketing campaigns and suggest improvements.
• Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners. across various platforms, contributing to a 15% increase in sales leads over a 12-month period.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized data visualization tools to effectively communicate business insights.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Improved decision-making processes with accurate data analysis and visualization techniques.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Welcomed and seated guests in a friendly and efficient manner, managing reservation systems and ensuring optimal table turnover.

• Provided excellent customer service by taking accurate orders, delivering food and beverages promptly, and addressing guest inquiries or concerns.

• Assisted in training new hosts and servers, sharing knowledge of menu items, service protocols, and POS system operations.

• Coordinated with kitchen and bar staff to ensure timely service and seamless communication during high-volume shifts.

• Maintained cleanliness and organization in dining and hosting areas, contributing to a positive guest experience.

• Handled cash and credit card transactions accurately, balancing receipts and sales at the end of each shift.