Jayden Reynoso
Leesburg,VA
Summary
Detail-oriented and multifaceted professional with extensive customer service experience, originating from the restaurant and retail industries. Expert in effective communication, consistently enhancing guest experiences, and optimizing team collaboration within work spaces. Proven ability to multitask, contributing to sales goals, and create positive guest relations.
Overview
4
4
years of professional experience
Work History
Retail Keyholder/Sales Associate Supervisor
Le Creuset
Leesburg, Virginia
05.2025 - Current
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Resolved issues with customers and Conducted regular audits of employee activities in order to maintain compliance with established policies.
- Opened and closed the store, ensuring security and compliance.
- Managed inventory levels, restocking products as needed.
- Generated weekly and monthly reports related to sales performance analysis for management review.
- Counted and balanced registers before and after supervised bank deposits and security procedures to support store opening and closing.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Host/Expediter/Serving Assistant
TRAVINIA Italian kitchen and wine bar
Leesburg, Virginia
09.2022 - 08.2025
- Greeted guests warmly and managed reservations efficiently.
- Assigned tables to optimize guest flow and dining experience.
- Maintained cleanliness of front-of-house areas during shifts.
- Took reservations over phone and in person while managing busy shifts.
- Communicated efficiently with kitchen staff to coordinate timely food preparation and ensure that was food promptly delivered to tables.
- Managed multiple orders while simultaneously keeping attention to detail.
- Upsold daily specials and menu items to enhance guest engagement.
Host
Leesburg Public House
Leesburg, VA
09.2021 - 11.2021
- Using strategic quick thinking skills to multitask during long dinner service waits and rushes.
- Handled guest complaints with professionalism and courtesy while Collaborating with management to improve hosting processes and workflows.
- Directed patrons to lounges and waiting areas.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Education
Bachelor of Science -
Old Dominion University
Norfolk, VA05.2025
Advanced Diploma -
Loudoun County High School
Leesburg, VA05.2024
Skills
- Customer service excellence
- Effective communication skills
- Professional appearance
- Data analysis proficiency
- Multilingual capabilities
- Multitasking ability
- Phone etiquette expertise
- Reservation management
- Workflow optimization strategies
- Team collaboration
- Policy adherence
- Detail orientation
- Point of sale systems knowledge
- Positive demeanor
- Sales strategies development
- Guest relations management
- Stocking and receiving operations
- Product promotion techniques
- Sales goal achievement
- Merchandising skills
- Contact follow-up practices
- Flexible scheduling availability
- First aid certification
Languages
- Fluent in Spanish
- Working comprehension of other Latin originated languages (Portuguese, Italian, French)
Timeline
Retail Keyholder/Sales Associate Supervisor
Le Creuset
05.2025 - Current
Host/Expediter/Serving Assistant
TRAVINIA Italian kitchen and wine bar
09.2022 - 08.2025
Host
Leesburg Public House
09.2021 - 11.2021
Bachelor of Science -
Old Dominion University
Advanced Diploma -
Loudoun County High School