Jayden Serotte
Buffalo
Summary
Dedicated customer service representative with strong problem-solving and effective communication skills. Proven ability to resolve customer inquiries and complaints promptly, ensuring satisfaction and quality standards. Seeking practical legal experience, with the anticipation of attending law school, and pursuing a career in practicing law.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tim Hortons
Williamsville
09.2022 - Current
- Provided exceptional customer service in fast-paced coffee shop environment.
- Handled customer inquiries and resolved complaints promptly and efficiently.
- Operated cash register and processed transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area and workstations.
- Followed food safety guidelines to prepare and serve products correctly.
- Collaborated with coworkers to optimize workflow during busy shifts.
- Educated customers on menu items and promotional offers effectively.
Quality Control Specialist
William S. Hein & Co., Inc.
Getzville
07.2020 - 08.2021
- Conducted quality inspections on incoming materials and finished products.
- Ensured compliance with company standards and industry regulations.
- Collaborated with production teams to resolve quality issues promptly.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Political Science/Pre-law
SUNY At Fredonia
Fredonia, NY05-2027
High School Diploma -
Amherst Central High School
Amherst, NY06-2023
Skills
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Legal research
- Time management
- Critical thinking
- Multitasking and organization
References
References available upon request.
Timeline
Customer Service Representative
Tim Hortons
09.2022 - Current
Quality Control Specialist
William S. Hein & Co., Inc.
07.2020 - 08.2021
Bachelor of Arts - Political Science/Pre-law
SUNY At Fredonia
High School Diploma -
Amherst Central High School
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