Customer-Focused Professional with a background in customer service roles. Delivered exceptional client support and maintained high levels of customer satisfaction and loyalty through strong communication and problem-solving skills. Enhanced overall customer experience by improving operational processes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Game Master
Riddles Escape Room
Myrtle Beach, South Carolina
02.2026 - Current
Facilitated immersive game experiences for participants in escape room challenges.
Designed and set up themed environments for various escape room scenarios.
Provided clear instructions and guidance to teams before game sessions.
Monitored gameplay to ensure safety and adherence to rules during sessions.
Followed safety protocols for chemical use during cleaning tasks.
Maintained cleanliness by sweeping, mopping, and vacuuming floors throughout the facility.
Assisted customers with inquiries and resolved issues promptly.
Handled customer complaints with empathy and professionalism.
Energy Consultant
V3 Electric
Ontario, California
01.2025 - 02.2026
Developed customized energy solutions for clients based on specific needs.
Conducted energy audits to assess efficiency and identify improvement areas.
Analyzed data to evaluate the effectiveness of energy conservation measures.
Collaborated with teams to implement energy-saving initiatives across projects.
Prepared detailed reports outlining findings and recommendations for clients.
Assisted in preparing proposals for new energy consultation projects.
Maintained up-to-date knowledge of industry trends and regulatory requirements.