Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Steed

Farmington,NM

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Manager

Servpro Industries Inc.
05.2021 - 09.2023
    • Planned, designed, and scheduled phases for large projects.
    • Monitored project performance to identify areas of improvement and make adjustments.
    • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
    • Achieved project deadlines by coordinating with contractors to manage performance.
    • Met project deadlines without sacrificing build quality or workplace safety.
    • Prepared and submitted project invoices for review and approval.
    • Developed and implemented strategic project plans to meet business objectives.
    • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Lead Technician/Ancillary Technician/Customer Service Specialist

Jiffy Lube Inc.
01.2017 - 11.2020
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
    • Engaged clients in person and over phone to answer questions and address complaints.
    • Advised and recommended solutions and products to meet customer's needs.
    • Tested components and connections using electrical, mechanical and industry specific test equipment.
    • Identified warrantable repairs and documented on repair order.
    • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Resolved concerns with products or services to help with retention and drive sales.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Salesperson

WeatherKing Sheds
11.2016 - 01.2017
    • Worked to build relationships with customers and built potential for additional sales.
    • Engaged customers in social conversations to create pleasant and easy shopping experience.
    • Increased sales and customer satisfaction through personalized servicing.
    • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
    • Listened to clients and introduced solutions to satisfy business and personal needs.

Professional Window Cleaner

Sunshine Window Cleaning
03.2016 - 09.2016
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
  • Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.

Education

High School Diploma -

Penn Foster
Farmington, NM
03.2016

Skills

    • Project Management
    • Project Tracking
    • Staff Supervision
    • Productivity Improvement
    • Account Management
    • Report Generation
      • Sales Growth
      • Complaint Resolution
      • Customer Service
      • Product Knowledge
      • Scheduling
      • Task Delegation

Certification

  • Water Restoration Technician License - 10/22
  • Licensed Asbestos Abatement Supervisor/Contractor - 05/22

Timeline

Project Manager

Servpro Industries Inc.
05.2021 - 09.2023

Lead Technician/Ancillary Technician/Customer Service Specialist

Jiffy Lube Inc.
01.2017 - 11.2020

Salesperson

WeatherKing Sheds
11.2016 - 01.2017

Professional Window Cleaner

Sunshine Window Cleaning
03.2016 - 09.2016

High School Diploma -

Penn Foster

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Jayden Steed