Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayden Thomas

Fort Wayne,IN

Summary

Highly-motivated individual who is transitioning into IT and Cybersecurity. I possess the CompTIA A+ and Google IT Support Certification at this time.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Guard

GardaWorld Security Services
Fort Wayne, IN
12.2021 - Current
  • Identified potential security risks and recommended corrective actions.
  • Completed incident reports regarding violations of policies or procedures.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored access control systems and key code records for suspicious activities.

Corrections Officer In Charge

Van Wert County Sheriff's Department
Van Wert, OH
01.2019 - 12.2021
  • Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.

Retail Sales Manager

Epic Vapes
Celina, OH
09.2017 - 01.2019
  • Dealt with all customer issues including device troubleshooting, returns, and complaints
  • Upselling of products, reporting weekly sales and data, assisting with hiring, training employees, and more.
  • Developed strategies to increase sales and profitability.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Created weekly and monthly reports on store performance and sales objectives.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT

Skills

  • Customer Service
  • IT support
  • Management
  • Documentation
  • Typing
  • Phone etiquette
  • Operating systems
  • Mobile devices
  • DNS
  • DHCP
  • Computer networking
  • Virtualization
  • IOS
  • VPN
  • Windows
  • Firewall
  • LAN
  • Computer hardware
  • Software troubleshooting
  • Mac OS
  • Linux

Certification

  • CompTIA A+, 03/01/24, 03/01/27
  • Google IT Support, 09/01/23, Present

Timeline

Security Guard

GardaWorld Security Services
12.2021 - Current

Corrections Officer In Charge

Van Wert County Sheriff's Department
01.2019 - 12.2021

Retail Sales Manager

Epic Vapes
09.2017 - 01.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Jayden Thomas