Jayden Thomas
Fort Wayne,IN
Summary
Highly-motivated individual who is transitioning into IT and Cybersecurity. I possess the CompTIA A+ and Google IT Support Certification at this time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
GardaWorld Security Services
Fort Wayne, IN
12.2021 - Current
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored access control systems and key code records for suspicious activities.
Corrections Officer In Charge
Van Wert County Sheriff's Department
Van Wert, OH
01.2019 - 12.2021
- Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
Retail Sales Manager
Epic Vapes
Celina, OH
09.2017 - 01.2019
- Dealt with all customer issues including device troubleshooting, returns, and complaints
- Upselling of products, reporting weekly sales and data, assisting with hiring, training employees, and more.
- Developed strategies to increase sales and profitability.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Created weekly and monthly reports on store performance and sales objectives.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Customer Service
- IT support
- Management
- Documentation
- Typing
- Phone etiquette
- Operating systems
- Mobile devices
- DNS
- DHCP
- Computer networking
- Virtualization
- IOS
- VPN
- Windows
- Firewall
- LAN
- Computer hardware
- Software troubleshooting
- Mac OS
- Linux
Certification
- CompTIA A+, 03/01/24, 03/01/27
- Google IT Support, 09/01/23, Present
Timeline
Security Guard
GardaWorld Security Services
12.2021 - Current
Corrections Officer In Charge
Van Wert County Sheriff's Department
01.2019 - 12.2021
Retail Sales Manager
Epic Vapes
09.2017 - 01.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University