Yesenia Velez
Harbor City,CA
Summary
Skilled in managing customers satisfaction helpful and kind. 14 years in the retail industry has teched me patience, communication skills, and much more. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to give, care, and help team achieve goals.
Overview
14
14
years of professional experience
Work History
General Manager
Bhasin Enterprise, Inc. Dba Aahs Gifts
21712 Hawthorne Ave Space # 272 Torrance, CA 90503
10.2011 - 03.2026
- Oversaw daily operations, ensuring alignment with company goals and customer satisfaction.
- Keyholder opened and closed store would get registers ready as well as close them too.
- Managed team performance in all departments to keep clean and restocked.
- Hired, and trained new team members to maintain high productivity and performance.
- Interacted well with customers, problem solver.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Organized and planned for new merchandise to be in a good location for sales growth.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Maintained seasonal promotions and markdowns as well as transfers.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Los Angeles Harbor College
Wilmington, CASkills
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training
- Team leadership
- Staff management
- Motivation
- Schedule management
- Employee motivation
- Team development
- Sales development
- Sales operations
- Reliability
- Maintaining safe environment
- Conflict resolution
- Calm demeanor
- Positive and professional
- Childcare
- Keeping children safe
- Responsible driver
- Follows directions
- Compassionate care
- Flexible schedule
- Flexible schedule and availability
- Fast learner
- Attentive to people
- Clear communication
Languages
Spanish
Professional Working
English
Full Professional
Interests
Love keeping myself busy and helping others
I enjoy cleaning and learning new things
Enjoy doing puzzles, drawings, and taking walks
Timeline
General Manager
Bhasin Enterprise, Inc. Dba Aahs Gifts
10.2011 - 03.2026
Los Angeles Harbor College