SARAH PETTWAY
Lexington
Summary
Dynamic and results-driven professional committed to enhancing customer satisfaction and driving company success. Proven expertise in establishing relationships and fostering team collaboration, complemented by extensive experience in housekeeping and facility operations. Known for maintaining high-quality standards through the use of professional cleaning products while executing essential tasks such as restocking supplies and ensuring cleanliness. Recognized for adaptability, effective communication, and strategic problem-solving skills, consistently delivering impactful results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
General Manager
Casey's General Store
08.2023 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance performance and service quality.
- Analyzed sales trends to optimize menu offerings and drive revenue growth.
- Established cost control measures, reducing waste and improving profitability.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Implemented customer feedback systems to enhance guest satisfaction and loyalty.
- Coordinated staffing schedules to meet operational demands while maintaining labor costs efficiency.
- Led strategic planning sessions to align goals with overall business objectives and market trends.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Customer Service Representative
Continuum Global Solutions
08.2021 - Current
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing questions and issues.
- Developed strong customer relationships to encourage repeat business.
Assistant General Manager
O'Charley's
05.2019 - 11.2021
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Controlled business inventory to keep numbers beneath target.
- Managed store cash intake and accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability, and long-term business success.
General Manager
Steak N' Shake
01.2014 - 05.2019
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees and managers on duties, policies, and procedures.
- Created schedules and monitored payroll to remain within budget.
- Led employee evaluations with adequate feedback and recognize quality performance.
- Recruited, interviewed, and hired qualified staff for open positions and to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees and managers through planning, assignments, and direction.
- Directed safely operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Education
Associate of Science -
University of Phoenix
09.2023
Skills
- Detail oriented cleaner and team player
- Calm and professional under pressure
- Multitasking and prioritization
- Hospitality regulations knowledge
- Communication and time management skills
- Courteous and strong service mindset
- Positive, upbeat, and hard worker
- Will do anything to help the next person or to cover a shift if needed to
- Strong work ethic
- Leadership and team building
- Team player
- Efficient multi-tasker
Timeline
General Manager
Casey's General Store
08.2023 - Current
Customer Service Representative
Continuum Global Solutions
08.2021 - Current
Assistant General Manager
O'Charley's
05.2019 - 11.2021
General Manager
Steak N' Shake
01.2014 - 05.2019
Associate of Science -
University of Phoenix
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