Nicole Garcia
Muskogee,OK
Summary
Professional with significant experience in industrial operations and logistics, prepared for this role. Skilled in data entry, inventory management, and customer service. Strong focus on team collaboration and achieving results. Reliable and adaptable, excelling in fast-paced environments and flexible with changing needs.
Overview
2025
2025
years of professional experience
Work History
Kitchen Manager
Casey's general store
10 2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance..
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Assistance Manager
Pilot Travel Centers
03.2013 - 06.2014
- Operated weigh scales and issued tickets when necessary.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Increased accuracy in billing procedures through meticulous verification of purchase orders and customer information.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Lead
Subway
10 2023 - 10 2023
- Trained and mentored new employees to maximize team performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Assistant Manager/team Lead
Orchid Enterprises/Sinclair Fuels
08 2018 - 09 2022
- Coordinated weekly meetings for internal and external groups.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised as many as 5 co-workers.
- Conducted new-hire trainings.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Created staff schedules, approved requested time off, and updated reports.
Education
High School Diploma -
Boron Junior-Senior High School
Boron, CASkills
- Customer Service
- Teamwork and Collaboration
- Data Management
- Self-Motivated
- Written Communication
- Record keeping
- Attention to Detail
- Dependable and Responsible
- Planning and Coordination
- Organizational Skills
- Microsoft Excel
Timeline
Assistance Manager
Pilot Travel Centers
03.2013 - 06.2014
Kitchen Manager
Casey's general store
10 2023 - 11.2024
Shift Lead
Subway
10 2023 - 10 2023
Assistant Manager/team Lead
Orchid Enterprises/Sinclair Fuels
08 2018 - 09 2022
High School Diploma -
Boron Junior-Senior High School
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