Jaydlynn Morales
Tucson,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Content Analyst
Alorica
Tucson, Arizona
08.2023 - Current
- Reviewed user-generated content (post, comments, images, videos) for compliance with platform guidelines.
- Took enforcement actions for policy violations, including removing content and issue warnings.
- Identified and escalated harmful content (hate speech, bullying, misinformation) to ensure community safety.
- Documented moderation decisions for internal auditing and process improvement.
- Fostered a positive user environment through helpful communication and engagement
Site Leader Parks & Recreation
City Of Tucson
Tucson, Arizona
08.2020 - 01.2023
- Managed staff scheduling and coordinated team assignments effectively.
- Collaborated with city officials on community engagement initiatives and events.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained relationships with customers, vendors, and other stakeholders.
Customer Service Associate
The Home Depot
Tucson, US
06.2020 - 08.2020
- Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Maintained the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
Customer Service Representative
Alorica Calling Center
Tucson, US
03.2020 - 06.2020
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Parks and Recreation Worker
City Of Tucson
Tucson, US
01.2019 - 03.2020
- Organized and promoted diverse activities, including arts and crafts, sports, and music, tailored to individual interests.
- Managed daily operations of recreational facilities to ensure smooth functioning.
- Conducted recreation activities for groups in public, private, and volunteer settings.
- Administered first aid per established protocols and coordinated with emergency medical personnel when required.
- Facilitated staff meetings to address rules, regulations, and work-related challenges.
- Completed time and attendance forms along with inventory lists accurately.
Education
High school diploma -
Desert View High School
Tucson, AZ05.2019
Skills
- Customer support
- Effective communication
- Ethical judgment
- Documentation practices
- Adaptability
Certification
- CPR/First Aid, 06/01/21, 02/28/23
- CPR/AED, 06/01/21, 02/28/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Content Analyst
Alorica
08.2023 - Current
Site Leader Parks & Recreation
City Of Tucson
08.2020 - 01.2023
Customer Service Associate
The Home Depot
06.2020 - 08.2020
Customer Service Representative
Alorica Calling Center
03.2020 - 06.2020
Parks and Recreation Worker
City Of Tucson
01.2019 - 03.2020
High school diploma -
Desert View High School
Similar Profiles
Catthy NguyenCatthy Nguyen
Content Moderator at AloricaContent Moderator at Alorica
April Shane VillasApril Shane Villas
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Jaliza SimmonsJaliza Simmons
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Domineck RazosDomineck Razos
Account Associate for Sales and Retention at AloricaAccount Associate for Sales and Retention at Alorica
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks