JAYDN MARTINEZ
Charlotte,NC
Summary
Operations-focused professional with extensive experience in luxury residential concierge and security environments, skilled in enhancing daily building operations, resident services, and facility oversight. Expertise includes CCTV monitoring, access control systems, incident response, and front-of-house operations coordination, ensuring safety, efficiency, and the highest service standards in high-rise residential properties. Proven ability to collaborate with management teams to maintain operational flow, swiftly resolve issues, and elevate staff performance in dynamic, upscale settings. Committed to delivering exceptional service while fostering a secure and welcoming atmosphere for residents and guests.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Concierge Supervisor
AHG Concierge (Bell Uptown)
01.2026 - Current
- Supervise daily concierge operations across luxury residential high-rise's.
- Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Train, mentor, and support concierge staff.
- Manage resident requests, visitor access, package handling, and vendor coordination.
- Partner with property management to maintain exceptional resident satisfaction.
Security Officer
Allied Universal
06.2025 - 01.2026
- Monitored access control and performed security patrols.
- Responded to incidents and completed detailed reports.
- Assisted residents and visitors while enforcing safety procedures.
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with law enforcement during emergency situations to enhance response efficiency.
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular safety audits to identify vulnerabilities and enhance security measures.
- Used radio etiquette
Front Desk Concierge
Queen City Elite
Charlotte, NC
11.2024 - 07.2025
- Assist residents and guests with requests and building access.
- Maintain visitor logs and package records.
- Support daily building operations and customer service initiatives.
- Addressed resident inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Deliver white-glove customer service to residents, guests, and vendors in a luxury high-rise residential community.
- Monitor and oversee CCTV surveillance systems to actively observe property activity, identify security concerns, and ensure resident safety.
Assistant Receiving Manager
Home Depot
Charlotte, NC
11.2023 - 11.2024
- Processed freight, inventory, and deliveries.
- Maintained warehouse organization and inventory accuracy.
- Streamlined processes to support seamless retail operations in a high-energy atmosphere.
- Managed daily inventory audits to ensure accuracy and compliance with receiving protocols.
- Trained new staff on best practices for receiving, processing, and storing merchandise efficiently.
- Developed engaging training content that strengthened team expertise in utilizing inventory management systems and tools.
- Coordinated cross-departmental communication to ensure timely updates on incoming shipments and inventory levels.
- Collaborated with suppliers to resolve discrepancies and improve product quality upon receipt.
- Processed incoming shipments, ensuring accurate inventory counts and timely stock placement.
COVID Clinical Assistant
StarMed Healthcare
Charlotte, NC
09.2021 - 02.2023
- Assisted patients with check-in, scheduling, and testing operations.
- Maintained HIPAA compliance and provided customer-focused support.
- Educated patients on treatment plans and follow-up procedures
- Collaborated with healthcare providers to ensure comprehensive patient assessments and precise documentation.
- Coordinated patient scheduling to optimize workflow and reduce wait times
- Trained new staff on clinic protocols and best practices for patient interaction
- Utilized electronic health record systems to document patient interactions and update records efficiently.
- Managed high-volume inbound calls, providing patients with accurate information and support.
Education
High School Diploma -
Rocky River High School
01-2024
Skills
- Microsoft Word, Excel, Outlook & PowerPoint
- Customer Service
- Team Leadership & Training
- Effective conflict resolution
- Building Operations
- Inventory & Receiving Operations
- Access Control
- Problem Solving
- Exceptional communication
- Guest relations
- Task delegation
- Policy enforcement
Certification
- CPR Certified
- Forklift Certified
- HazMat Certified
Languages
English
Full Professional
Timeline
Concierge Supervisor
AHG Concierge (Bell Uptown)
01.2026 - Current
Security Officer
Allied Universal
06.2025 - 01.2026
Front Desk Concierge
Queen City Elite
11.2024 - 07.2025
Assistant Receiving Manager
Home Depot
11.2023 - 11.2024
COVID Clinical Assistant
StarMed Healthcare
09.2021 - 02.2023
High School Diploma -
Rocky River High School