Summary
Overview
Work History
Education
Skills
Websites
Community Service
Awards
Timeline
Generic

Jaye WILLIAMS

Pickerington

Summary

Knowledgeable IT professional with solid background in programming and systems analysis. Adept at designing, developing, and implementing software applications that meet business objectives. Proven ability to troubleshoot and optimize software performance, demonstrating strong problem-solving and analytical skills.

Overview

6
6
years of professional experience

Work History

PROGRAMMER ANALYST

SYNERGENT
06.2022 - 09.2025
  • Assist in developing creative solutions in JHA and Symitar core processing Episys and off core applications.
  • Provide recommendations for process improvements to enhance software, systems, and processes.
  • Perform coding tasks, unit testing, and debug code modules to create new solutions, support existing ones, and suggest changes to optimize software modules.
  • Successfully manage multiple high-level coding projects, totaling up to 30 coding hours weekly.
  • Maintain comprehensive documentation of changes within Salesforce and key elements of each assigned project to ensure transparency and knowledge transfer.
  • Collaborated closely with business analysts and team members to translate user requirements into technical solutions.
  • Participated in code reviews, offering and implementing constructive feedback.
  • Led high level projects that provided credit unions with a total of 40+ banking forms.

DEV OPS PROGRAMMER ANALYST

OHIO PUBLIC EMPLOYEE RETIREMENT SYSTEM
05.2021 - 07.2022
  • Attained proficiency in contemporary software development frameworks and tools.
  • Contributed to the establishment of a continuous build architecture, facilitating iterative development.
  • Developed REST APIs and UI components in adherence to OPERS technical standards, based on specified requirements.
  • Created unit tests to validate code functionality and ensure precision.
  • Undertook necessary development tasks to support and execute production code deployments.
  • Utilized various techniques and tools to investigate and resolve technical issues effectively.

TECH CONNECT REP

MORGAN STANLEY
07.2019 - 05.2021
  • Supported all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
  • Installed, modified, cleaned up, and ran diagnostic programs ranging from ghost scripts to mapping drives.
  • Provided investigation, diagnosis, resolution and recovery for hardware/software problems.
  • Created a positive customer support experience, built rapport and trust with end users through professional attitude and approach to problem understanding.
  • Identified and worked with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.

Education

Master of Science - Information Technology

University of Cincinnati
Cincinnati, Ohio
01.2021

Bachelor of Arts -

The University of Findlay
Findlay, Ohio
01.2019

Skills

  • PowerOn
  • Python
  • Salesforce
  • Jenkins
  • Linux
  • GIT
  • Cherwell Admin
  • HTML, CSS
  • Code review
  • Technical support
  • API development
  • Project management

Websites

Community Service

Molding Moral Males, Mentor African American children, emphasizing the significance of education and its role in their future success., Provide tutoring sessions for children aged 8-15, covering a diverse range of subjects such as mathematics, science, language arts, and beyond.

Awards

Presented at the National Conference of Undergraduate Research (April 2019), National Honors Society, Mortar Board (March 2018 Present), 2x All Academic Track & Field All American (Spring 2016, Spring 2018)

Timeline

PROGRAMMER ANALYST

SYNERGENT
06.2022 - 09.2025

DEV OPS PROGRAMMER ANALYST

OHIO PUBLIC EMPLOYEE RETIREMENT SYSTEM
05.2021 - 07.2022

TECH CONNECT REP

MORGAN STANLEY
07.2019 - 05.2021

Master of Science - Information Technology

University of Cincinnati

Bachelor of Arts -

The University of Findlay

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