Jaye Willoughby
Dayton
Summary
Dynamic and community-focused professional with extensive experience in customer service, leadership, operations management, and relationship building. Skilled in team collaboration, conflict resolution, sales communication, and organizational leadership. Proven ability to create welcoming environments, manage fast-paced operations, and build strong connections with clients, coworkers, and community members.
Overview
9
9
years of professional experience
Work History
Manager
Beyond Grocery
Dayton, Ohio
12.2024 - 04.2026
- Managed day-to-day store operations in a fast-paced retail environment
- Created employee schedules and coordinated staffing coverage
- Oversaw inventory management and restocking procedures
- Provided hands-on leadership by assisting with stocking, customer service, and operational needs
- Trained and supported team members to maintain a positive customer experience
- Resolved customer concerns professionally and efficiently
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Established customer service protocols, enhancing client satisfaction and loyalty rates.
- Monitored compliance with health and safety regulations, reducing workplace incidents.
- Fostered a collaborative work environment through effective communication and conflict resolution strategies.
Strategic Operations Consultant
The Willoughby Firm
Dayton, Ohio
09.2017 - 12.2024
- Built professional relationships to support government contracting opportunities
- Assisted with organizational leadership and operational management initiatives
- Coordinated subcontractors and managed collaborative partnerships
- Supported project fulfillment by identifying qualified subcontracting teams
- Assisted with strategic planning and operational coordination
- Analyzed complex data sets to identify trends and inform client decision-making processes.
- Managed project timelines and deliverables, ensuring adherence to budgets and quality standards.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
Bachelor of Arts - Spanish and Biology
University of Dayton
Skills
- Customer Service
- Team Leadership
- Sales & Relationship Building
- Public Speaking
- Conflict Resolution & De-escalation
- Operational Management
- Event Coordination
- AI Tools
- Video Editing
- Community Engagement
- Inventory Management
- Team Collaboration
- Partnership development
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Beyond Grocery
12.2024 - 04.2026
Strategic Operations Consultant
The Willoughby Firm
09.2017 - 12.2024
Bachelor of Arts - Spanish and Biology
University of Dayton
Additional Qualifications
- Black Belt in Martial Arts
- Strong interpersonal communication skills
- Experienced in fast-paced, customer-facing environments