Jayelin Barnett
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Retail Sales Consultant
Xfinity
Chicago, IL
02.2023 - 04.2024
- Performed daily opening and closing procedures such as counting cash drawers and reconciling receipts against cash register tapes.
- Created monthly schedules for employees based on projected sales volumes and peak times.
- Conducted regular training sessions for staff members on the latest products, services, promotions, and techniques of selling.
- Inspected merchandise regularly for damages or defects prior to stocking shelves or displaying items in store windows.
- Provided guidance to team members on how to meet individual sales goals and quotas.
- Analyzed weekly reports to identify areas of improvement in customer service, product knowledge, and sales performance.
- Developed and implemented sales strategies to maximize customer satisfaction and store profitability.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Evaluated employee performance through periodic reviews to ensure quality standards were met.
Sr. Optical Specialist
Visionworls
Chicago Ridge, IL
02.2021 - 01.2023
- Provided guidance to patients regarding selection of eyewear frames and lens materials.
- Troubleshot minor equipment issues related to optical devices.
- Repaired broken frames or replaced parts on existing frames to ensure proper fit.
- Conducted quality control checks on finished products prior to delivery to customers.
- Performed visual acuity tests to assess patient's vision and determine the need for corrective lenses.
- Analyzed written prescription orders for accuracy before processing them for fabrication of lenses.
- Monitored inventory of optical supplies, such as frames and lenses, and ensured stock levels were maintained.
- Maintained records of customer prescriptions and contact lens fits.
- Instructed patients on proper use of contact lenses with regard to cleaning solutions, insertion and removal techniques.
- Ordered lenses from suppliers according to specifications provided by customers or opticians.
- Assisted in fitting glasses onto patients' faces correctly according to their facial features.
- Demonstrated how to insert and remove contact lenses properly while educating patients about their care and use.
Intake Specialist
Temp Agency
Chicago, IL
01.2019 - 01.2021
- Facilitated communication between guests and department staff.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Resolved customer service issues promptly and courteously.
- Developed strategies for improving customer service processes.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Documented all patient contact activities in accordance with agency standards and regulations.
Education
High School Diploma -
Amos Alonzo Stagg Highschool
Palos Hills, IL03-2018
Skills
- Marketing knowledge
- Sales strategy development
- Shrink Reduction
- Sales Team Leadership
- Delegating Work
- Sales Strategy Implementation
- Sales Metrics Analysis
- Employee Performance Management
- Inventory Management
- Customer Service
- Training and mentoring
- Intake Assessment
- Progress Reporting
- Conflict Mediation
- Claims Processing
- Client intake
- Application assessments
- Research and analysis
- Group and individual instruction
- Records Maintenance
- Records Management
- Data Entry
- Problem-solving abilities
- Courteous demeanor
- Calendaring
- Conflict Resolution
- Sales closing
- Lead Generation
- Staff Training
Certification
- Real estate
Timeline
Lead Retail Sales Consultant
Xfinity
02.2023 - 04.2024
Sr. Optical Specialist
Visionworls
02.2021 - 01.2023
Intake Specialist
Temp Agency
01.2019 - 01.2021
High School Diploma -
Amos Alonzo Stagg Highschool