Shane Stephens
Dynamic sales professional with experience in retail management and customer engagement. Known for consistently achieving sales targets and enhancing client satisfaction through tailored product recommendations and effective teamwork. Eager to leverage expertise to drive sales growth and customer loyalty.
Work History
Lead Retail Sales Consultant
6 Months- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted customers in selecting products that meet their needs and preferences.
- Educated customers on product features, benefits, and promotions effectively.
- Collaborated with team members to achieve sales goals and improve store performance.
- Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.
Retail Sales Consultant
3 Years- Assisted customers in selecting products, providing tailored recommendations based on needs.
- Maintained up-to-date knowledge of product offerings and promotions to drive sales.
- Trained new staff on operational procedures and customer engagement techniques.
- Participated in promotional events to engage potential customers and showcase store offerings.
- 2 Times Elite winner by going above and beyond and providing exceptional customer service
Education
Associate of Science - Criminal Justice
Skills
Timeline
Lead Retail Sales Consultant
Retail Sales Consultant
Broward College
2025-2026 Elite Winner
At Comcast we compete as a region to be in the top ten every year. My first full year competing at Comcast we pushed a lot of products and services to customers satisfaction. At the end of the year I ended as number 8 and won a trip to Puerto Rico and had an amazing week vacation. Motivated me to not only go back but to share my experience with my entire team. The next year I brought a fellow staff with me and ended as number 2 in Florida. bringing home another trophy. After that it makes me want to help everyone in my store to be successful and see everyone enjoy what they do.